IT Systems Analyst - Client Support & Growth Path

F12.net; Calgary; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health Spending or RRSP Matching

Three weeks vacation plus extra Flex Days

Reimbursements for educational advancement and certifications

Leadership development opportunities

Job summary

A leading IT consulting firm in Calgary seeks a System Analyst to provide technical support to clients. The role involves troubleshooting issues, maintaining documentation, and preparing IT equipment. Ideal candidates will have experience in service desk roles and possess a keen interest in technology solutions. This full-time position offers opportunities for professional development and a supportive work environment.

Qualifications

• Ability to travel to client sites.
• Valid driver's license is required.
• Passion for technical solutions.
• Willingness to learn and collaborate.

Responsibilities

• Provide end-user support by resolving IT issues.
• Maintain positive relationships with clients.
• Respond effectively to clients in stressful situations.
• Document and update ticket statuses accurately.

Skills

Client support

Technical troubleshooting

Communication

Analytical skills

Basic security knowledge

Adaptability

Education

1-year Service Desk/Support Experience

Certifications in Microsoft, CompTIA A+/Network+

Tools

Windows Servers

Active Directory

Networking

Virtualization

Job description

A leading IT consulting firm in Calgary seeks a System Analyst to provide technical support to clients. The role involves troubleshooting issues, maintaining documentation, and preparing IT equipment. Ideal candidates will have experience in service desk roles and possess a keen interest in technology solutions. This full-time position offers opportunities for professional development and a supportive work environment.