IT Deskside Support Analyst

Systematix; Vaughan; On-site; CAD 39,000 - 44,000; Full time

Job summary

Systematix is seeking a hands-on IT support generalist in Concord, Ontario to provide Level 2 deskside support in a mixed Windows PC and Apple Mac environment.

You will diagnose and resolve issues across hardware, software and peripherals, image/deploy desktops, and support Microsoft 365 apps while collaborating with IT infrastructure and security teams. This six-month engagement offers daytime hours and potential extensions based on performance.

Qualifications

• 3–5+ years of hands-on Level 2 deskside, desktop or field IT support experience.
• Strong desktop and laptop hardware troubleshooting skills.
• Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS.
• Experience with computer imaging, configuration and deployment.
• Good working knowledge of Microsoft 365/Office.

Responsibilities

• Diagnose and resolve desktop, laptop, operating system, application and peripheral issues.
• Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.
• Image, configure and deploy desktops and laptops, including operating systems and standard applications.
• Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams.
• Troubleshoot monitors, docking stations, printers and other end‑user peripherals.
• Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or escalation.
• Work collaboratively with infrastructure, network, security and other IT teams to resolve issues and maintain service levels.
• Maintain hardware inventory and asset records.
• Provide occasional support for Apple iPhones/iOS devices and meeting-room technology.

Skills

Deskside support

Windows/macOS

Microsoft 365

Troubleshooting

End-user support

Ticketing system

Asset management

Tools

Intune

SCCM/MECM

Autopilot

Jamf

Active Directory

Job description

ABOUT THE PROJECT:

Our client is looking for a hands‑on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The role requires strong troubleshooting skills across hardware, software, peripherals and other end‑user technologies.

ABOUT THE RESPONSIBILITIES:

You will:

• Diagnose and resolve desktop, laptop, operating system, application and peripheral issues.
• Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.
• Image, configure and deploy desktops and laptops, including operating systems and standard applications.
• Support Microsoft 365/Office applications including Outlook, Word, Excel, PowerPoint and Teams.
• Troubleshoot monitors, docking stations, printers and other end‑user peripherals.
• Support workstation moves, equipment replacements, hardware refreshes and new‑user setups.
• Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or appropriate escalation.
• Work collaboratively with infrastructure, network, security and other internal IT teams to resolve issues, maintain service levels and minimize business disruption.
• Maintain hardware inventory and asset records.
• Provide occasional support for Apple iPhones/iOS devices and meeting‑room technology.

REQUIREMENTS:

Must‑have:

• 3–5+ years of hands‑on Level 2 deskside, desktop or field IT support experience.
• Strong desktop and laptop hardware troubleshooting skills.
• Strong Windows PC/OS experience and working knowledge of Apple Mac/macOS.
• Experience with computer imaging, configuration and deployment.
• Good working knowledge of Microsoft 365/Office.
• Experience troubleshooting monitors, docking stations, printers and other peripherals.
• Experience working with an ITSM or ticketing system; experience with a specific platform is not required.
• Strong troubleshooting, customer‑service and communication skills. l i>l i>l i>l i>l i>l i>l i>l i>l i>l i>l i>
• Ability to independently manage multiple issues and take ownership through resolution.

Nice‑to‑have:

• Exposure to endpoint‑management or deployment tools such as Intune, SCCM/MECM, Autopilot or Jamf.
• Familiarity with Active Directory or Microsoft Entra ID.
• Experience with hardware asset management and inventory.
• Experience supporting Teams, meeting‑room or AV technology.
• Experience supporting users within a large corporate, industrial or distributed environment.
• Relevant technical certifications such as CompTIA A+, Microsoft 365/Endpoint Administrator or ITIL Foundation are considered an asset.

ABOUT THE ROLE:

Duration: 6 months to start, with extensions likely based on good performance

Start date: ASAP; reasonable notice periods can be accommodated

Work hours: Monday–Friday; assigned shift within the 6:30 a.m.–5:00 p.m. support window

PAY DISCLOSURE:

The hourly pay range for this position is $28-32/hour CAD, commensurate with experience, skills and qualifications.

AI DISCLOSURE:

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

ABOUT SYSTEMATIX:

Systematix is one of Canada’s largest privately‑owned National Consulting and Resourcing firms. With offices across North America, we provide the highest‑caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

Systematix. Solutions Focused. People Driven.