Deskside IT Support Specialist — Grow with Modern Workspace

CDW Canada; Winnipeg; On-site; CAD 54,000 - 79,400; Full time

Job summary

A leading IT solutions provider in Winnipeg is looking for a Deskside Support Analyst to ensure high-quality customer support. The role involves troubleshooting technical issues, setting up IT equipment, and developing knowledge base articles. Ideal candidates will have a strong customer service background, 2+ years in similar roles, and the ability to work in a collaborative environment. This position offers opportunities for career advancement in a dynamic team setting.

Qualifications

• 2+ years of Service Desk or Deskside support experience.
• Ability to obtain and maintain Canadian Security Clearance.
• Lift up to 50 lbs on occasion.

Responsibilities

• Deliver a high-quality Deskside Service experience.
• Provide advanced troubleshooting for technical inquiries.
• Assist in routine hardware/software deployments.

Skills

Exceptional customer service

Interpersonal skills

Analytical abilities

Problem-solving abilities

Strong communication

Tools

ServiceNow

Device Management platforms

Job description

A leading IT solutions provider in Winnipeg is looking for a Deskside Support Analyst to ensure high-quality customer support. The role involves troubleshooting technical issues, setting up IT equipment, and developing knowledge base articles. Ideal candidates will have a strong customer service background, 2+ years in similar roles, and the ability to work in a collaborative environment. This position offers opportunities for career advancement in a dynamic team setting.