IT Support Technician (Calgary, AB)

Sysgen Solutions Group; Calgary; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Double Dip vacation

Hybrid work schedule

Wellness program

Presidents Club trip

Paid training & development

Flat hierarchy

Awards & recognition

Job summary

SysGen is hiring an IT Support Technician for our Calgary HQ and Edmonton teams. You will monitor system health, support desktops and mobile devices, and assist managed services clients. The role emphasizes collaboration, continuous learning, and high client service standards.

We value experience with Windows/Office 365, basic network knowledge, and a proactive approach to troubleshooting. A diploma in CS/IT or equivalent is preferred; compensation includes benefits and ongoing training.

Qualifications

• Diploma or degree in Computer Science or IT or related field.
• Experience supporting Windows operating systems and Office 365.
• Basic server and network knowledge; strong customer service skills.

Responsibilities

• Monitor, maintain, and report on system health for multiple client sites.
• Provide desktop, laptop, printer, and mobile device support and repairs.
• Assist with deployment, repair and replacement services.
• Monitor client security environments and generate reports for stakeholders.
• Support internal staff with setup and basic troubleshooting.

Skills

Windows OS

Office 365

Server & network basics

Customer service

Troubleshooting

Education

Diploma or Degree in Computer Science or IT

CompTIA or equivalent (asset)

Tools

Backup solutions

Anti-Virus/Anti-Malware

Job description

From our Calgary HQ to our teams in Edmonton, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.

At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen – Perks & Benefits (What’s in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.
• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip (the trip last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:
• Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
• Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
• Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
• Canada’s Top Growing Companies by The Globe and Mail (3 Years)

Key Responsibilities:

• Monitor, maintain, and generate reports for system and backup health for multiple client sites
• Check events, logs, alerting & triage technicians to critical technical issues
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices
• Check status of Managed Security client environments using monitoring tools
• Generate reports for client facing staff, business managers, and security leaders
• Desktop set up, moving equipment, and basic trouble shooting for internal staff

Knowledge and Skill requirements:

• Basic understanding of server and network environments
• Ability to support Windows operating systems
• Ability to support Microsoft Office Applications including Office 365 – an asset
• Familiarity with backup solutions, Anti-Virus, Anti-Malware – an asset
• Basic technical training (CompTIA or Equivalent) – an asset
• Willingness to learn and develop skills
• Basic computer troubleshooting experience
• Effectively prioritize and manage multiple tasks
• Ability to provide a great customer service experience in person and on the phone (good communication skills)
• Strong troubleshooting skills
• Diploma or Degree in Computer Science or Information Technology

SysGen employees are guided by our 8 Guiding Principles:

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.