IT Support Technician

SysGen Solutions Group; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional Training

Distinctive Compensation Program

Culture of Health & Wellness

Diversity & Inclusion

President's Club for ALL Employees

Unique Double Dip Program

Group Benefits Plan

Award-Winning Culture

Job summary

SysGen Solutions Group is hiring an IT Support Technician to join the SysGenius Team, delivering client support across desktop, server, and network systems. You will monitor health, generate reports, and assist with deployment, repair, and replacement services for desktops, laptops, printers, and mobile devices.

The role emphasizes strong customer service, effective communication, and willingness to learn. This onsite Calgary position offers professional training, a distinctive compensation

Qualifications

• Basic understanding of server and network environments.
• Ability to support Windows operating systems.
• Familiarity with backup solutions is an asset.
• Diploma or Degree in Computer Science or Information Technology.

Responsibilities

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, triage and alerting technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.
• Check status of Managed Security client environments using monitoring tools.
• Generate reports for client facing staff, business managers, and security leaders.
• Desktop set up, moving equipment, and basic trouble shooting for internal staff.

Skills

Customer service

Troubleshooting

Desktops & laptops

Windows OS

Office 365

Networking basics

Education

Diploma or Degree in Computer Science or Information Technology

Tools

Office 365

Job description

IT Support Technician

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working,result-orientedpeople focused on disrupting the I.T. industry by continually elevating the I.T. experience.

Are you tech savvy, eager to start or grow your career in IT?

Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.

A Career at SysGen Solutions - Perks & Benefits – What's in it for you?

• Professional Training: Paid-for courses to meet your career development goals.
• Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income.
• Culture of Health & Wellness: We believe that work-life balance is important - when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
• Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
• President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Program: Double your vacation time with a payout option at the end of the year!
• Group Benefits Plan: A comprehensive plan to cover your and your family's needs.
• Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
  • Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022)
  • Alberta’s Top 75 Employers (2017, 2018, 2022)
  • Canada’s Top Growing Companies by The Globe and Mail (2019 & 2021, 2022)
  • CDN Top 100 and CRN MSP 500 awards (2015-2021)
  • Top Managed Services Provider by Channel Futures (2022, 2023)

Role & Responsibilities:

• Monitor, maintain, and generate reports for system and backup health for multiple client sites
• Check events, logs, triage & alerting technicians to critical technical issues
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices
• Check status of Managed Security client environments using monitoring tools
• Generate reports for client facing staff, business managers, and security leaders
• Desktop set up, moving equipment, and basic trouble shooting for internal staff

Requirements:

• Basic understanding of server and network environments
• Ability to support Windows operating systems
• Ability to support Microsoft Office Applications including Office 365 - an asset
• Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset
• Basic technical training (CompTIA or Equivalent) - an asset
• Willingness to learn and develop skills
• Basic computer troubleshooting experience
• Effectively prioritize and manage multiple tasks
• Ability to provide a great customer service experience in person and on the phone (good communication skills)
• Strong troubleshooting skills
• Diploma or Degree in Computer Science or Information Technology
• Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.