IT Support Specialist: Fast-Paced Service Desk & Projects

ManagePoint Technologies Inc; London; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Co-Op PayScales

Job summary

ManagePoint Technologies is seeking a Co-op IT Support role in Ontario. You will handle Service Desk calls, triage and classify tickets, and resolve or escalate issues across Windows, Linux, and Mac environments.

You may perform on-site visits, assist with IT infrastructure projects, security setups, and budgeting tasks for ManagePoint and clients. Strong customer service and AD/VMware knowledge are valued.

Qualifications

• Handles Service Desk calls and triages tickets.
• Requires ability to install/support/maintain PCs and peripherals.
• Knowledge of Windows, Linux, and Mac OS.

Responsibilities

• Handle calls to the Service Desk, triage client issues or questions, classify tickets, and resolve or escalate as needed.
• Attend on-site visits or client sites for project implementation and rollout support.
• Assist in IT budgeting and other IT projects for ManagePoint and clients.

Skills

IT support

Customer service

Ticket triage

Multi-OS support

Networking basics

Security basics

Tools

Active Directory

VMware

DNS/DHCP

Microsoft 365

SharePoint

Radius/NPS

Job description

ManagePoint Technologies is seeking a Co-op IT Support role in Ontario. You will handle Service Desk calls, triage and classify tickets, and resolve or escalate issues across Windows, Linux, and Mac environments.

You may perform on-site visits, assist with IT infrastructure projects, security setups, and budgeting tasks for ManagePoint and clients. Strong customer service and AD/VMware knowledge are valued.