Remote & Onsite IT Helpdesk Technician

Socket.dev; Ottawa; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible work environment

Significant professional development

Mentorship program

Paid volunteer day

Inclusive and welcoming workplace

Job summary

Colliers Project Leaders in Ottawa is seeking an IT Helpdesk Technician for a 12-month contract. You will provide first-line PC and user support across Canada, handle laptop setup, and manage ticketing while assisting with deploying new technology within the IT department.

The role requires an IT-related degree and 1–2 years of corporate IT experience, strong communication, and multitasking ability. Bilingualism is an asset; compensation is $26/hour with annual bonus opportunities.

Qualifications

• a degree, diploma or post-graduate certificate in the information technology or computer sciences field
• 1 to 2 years of experience in providing technical support in a corporate business environment
• Self-motivation and accountability for delivering on a range of responsibilities and commitments
• Experience in building, imaging, configuring and supporting PCs and laptops
• Experience providing remote user support using remote access software and other technologies
• Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
• Experience supporting PCs in TCP/IP networks and WiFi wireless networks
• Experience with Microsoft network services such as Active Directory, Windows File shares, and Windows printer queues
• Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
• Strong verbal and written communication skills
• Ability to manage and prioritize competing priorities in a busy environment
• Bilingualism in French and English is considered an asset, but not required
• Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
• A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

Responsibilities

• Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
• Create, monitor, and update tickets in the SysAidHelpDesk ticketing system
• Complete laptop setup and maintenance including hardware and software installations
• Maintain a hardware inventory and identify items due for replacement or upgrade
• Create and manage Active Directory user accounts and assign access control based on company policies
• Process change requests, change orders and other contract or IT related administrative documents
• Work with System, Network and Application administrators to deploy and support new technology to company workers

Job description

Colliers Project Leaders in Ottawa is seeking an IT Helpdesk Technician for a 12-month contract. You will provide first-line PC and user support across Canada, handle laptop setup, and manage ticketing while assisting with deploying new technology within the IT department.

The role requires an IT-related degree and 1–2 years of corporate IT experience, strong communication, and multitasking ability. Bilingualism is an asset; compensation is $26/hour with annual bonus opportunities.