IT Support Specialist (Co-Op) Fall 2026

ManagePoint Technologies Inc; London; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Co-Op PayScales

Job summary

ManagePoint Technologies is seeking a Co-op IT Support role in Ontario. You will handle Service Desk calls, triage and classify tickets, and resolve or escalate issues across Windows, Linux, and Mac environments.

You may perform on-site visits, assist with IT infrastructure projects, security setups, and budgeting tasks for ManagePoint and clients. Strong customer service and AD/VMware knowledge are valued.

Qualifications

• Handles Service Desk calls and triages tickets.
• Requires ability to install/support/maintain PCs and peripherals.
• Knowledge of Windows, Linux, and Mac OS.

Responsibilities

• Handle calls to the Service Desk, triage client issues or questions, classify tickets, and resolve or escalate as needed.
• Attend on-site visits or client sites for project implementation and rollout support.
• Assist in IT budgeting and other IT projects for ManagePoint and clients.

Skills

IT support

Customer service

Ticket triage

Multi-OS support

Networking basics

Security basics

Tools

Active Directory

VMware

DNS/DHCP

Microsoft 365

SharePoint

Radius/NPS

Job description

About the role

In this position you will be responsible for handling calls to the Service Desk, triaging client issues or questions, categorizing those tickets, and resolving or escalating them as required. As a startup you will also get to explore the field through on‑site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients.

Core Qualifications/ Requirements:

• Ability to prioritize and resolve IT problems quickly and efficiently
• Install/ Support/ Maintain PCs and peripheral devices
• Windows, Linux, and Mac OS Knowledge
• Proficient with Security such as Encryption and MFA
• Strong Customer Service and Empathy skills

Additional Qualifications/ Nice to Have:

• Understanding of Routing Protocols
• Firewall best practices and troubleshooting
• Linux OS such as Ubuntu, Redhat, CentOS
• CCNA or CCNP capable
• VoIP technology and use cases
• Database Creation, Management, Scripting
• Project Management fundamentals
• Background in Event Management
• Demonstrated Communication Skills both Oral and Written
• Strong understanding of Active Directory and Group Policy
• Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
• Strong understanding of VMware
• Understanding of Networks (Wired and Wireless)
• Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
• G License and access to reliable transportation

Additional Info:

ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business’ needs.
ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.

Co-Op PayScales:
1st Co-Op - $20/hr
2nd Co-Op - $21/hr
3rd Co-Op - $23/hr