Client-Focused Helpdesk Technician – IT Support Pro

One Piece IT; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

One Piece IT is seeking a Helpdesk Technician to be the first contact for clients, providing friendly, knowledgeable IT support over phone, email, and chat. You will troubleshoot basic network, server, and computing environments, document issues, assist with base configurations, procurement, and vendor coordination, and may require occasional travel and after-hours support.

The role offers opportunities for growth and a collaborative team environment, with emphasis on customer service and

Qualifications

• Fluency in English required.
• Diploma or bachelors in IT.
• Experience as Helpdesk Technician in MSP preferred.
• Willingness to travel and occasional after-hours support.
• Proficient in Microsoft 365 management.
• Strong problem-solving and communication skills.

Responsibilities

• Provide friendly and knowledgeable support over phone, email, and text.
• Troubleshoot IT hardware, software, accounts, and access.
• Document issues and resolutions in tickets.
• Assist procurement and vendor management.
• Set up base configurations for client equipment.
• Assist field team and provide client guidance.
• Occasional after-hours as needed.

Skills

IT support

Hardware

Software

Microsoft 365

Customer service

Education

Diploma or bachelor7s in IT

CCNA/ITIL asset

Tools

Ticketing system

Active Directory

Networking basics

Job description

One Piece IT is seeking a Helpdesk Technician to be the first contact for clients, providing friendly, knowledgeable IT support over phone, email, and chat. You will troubleshoot basic network, server, and computing environments, document issues, assist with base configurations, procurement, and vendor coordination, and may require occasional travel and after-hours support.

The role offers opportunities for growth and a collaborative team environment, with emphasis on customer service and