IT Support Specialist - 1-Year Contract, Onsite

Southbridge Care Homes; Cambridge; On-site; CAD 39,000 - 65,000; Full time

Job summary

Southbridge Health Care LP is seeking an IT Support Specialist to join our team on a 1-year contract. You will provide frontline technical support, manage user accounts, and help maintain desktops, laptops, and mobile devices in a collaborative office setting.

You will diagnose issues, perform routine maintenance, assist with onboarding/offboarding, and ensure security compliance. The role requires strong communication, problem-solving, and a customer-service mindset.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in an IT support or help desk role
• Strong knowledge of Windows operating systems
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems and remote support tools
• Excellent problem-solving and communication skills

Responsibilities

• Provide first- and second-level technical support to users via phone, email, and in person
• Diagnose and resolve hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals
• Set up and manage user accounts, permissions, and access in accordance with IT policies
• Document incidents, solutions, and procedures in the ticketing system
• Escalate complex issues to senior IT staff or external vendors as required
• Perform routine system maintenance, updates, and patches
• Support onboarding and offboarding of employees, including equipment setup and access provisioning
• Ensure compliance with security policies, data protection, and best practices
• Provide user training and guidance on IT systems and tools
• Identify trends in reported issues and recommend solutions to reduce recurring problems
• Contribute to the development and implementation of IT policies and procedures
• Participate in the planning and deployment of IT projects as needed

Skills

Customer service

Windows OS

Problem solving

Communication skills

Teamwork

Time management

Education

Diploma or degree in IT/CS

Tools

Microsoft 365

Active Directory

Basic networking concepts

Ticketing systems

Remote support tools

Job description

Southbridge Health Care LP is seeking an IT Support Specialist to join our team on a 1-year contract. You will provide frontline technical support, manage user accounts, and help maintain desktops, laptops, and mobile devices in a collaborative office setting.

You will diagnose issues, perform routine maintenance, assist with onboarding/offboarding, and ensure security compliance. The role requires strong communication, problem-solving, and a customer-service mindset.