Information Technology Support Specialist - 1 yr contract

Southbridge Care Homes; Cambridge; On-site; CAD 39,000 - 65,000; Full time

Job summary

Southbridge Health Care LP is seeking an IT Support Specialist to join our team on a 1-year contract. You will provide frontline technical support, manage user accounts, and help maintain desktops, laptops, and mobile devices in a collaborative office setting.

You will diagnose issues, perform routine maintenance, assist with onboarding/offboarding, and ensure security compliance. The role requires strong communication, problem-solving, and a customer-service mindset.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in an IT support or help desk role
• Strong knowledge of Windows operating systems
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems and remote support tools
• Excellent problem-solving and communication skills

Responsibilities

• Provide first- and second-level technical support to users via phone, email, and in person
• Diagnose and resolve hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals
• Set up and manage user accounts, permissions, and access in accordance with IT policies
• Document incidents, solutions, and procedures in the ticketing system
• Escalate complex issues to senior IT staff or external vendors as required
• Perform routine system maintenance, updates, and patches
• Support onboarding and offboarding of employees, including equipment setup and access provisioning
• Ensure compliance with security policies, data protection, and best practices
• Provide user training and guidance on IT systems and tools
• Identify trends in reported issues and recommend solutions to reduce recurring problems
• Contribute to the development and implementation of IT policies and procedures
• Participate in the planning and deployment of IT projects as needed

Skills

Customer service

Windows OS

Problem solving

Communication skills

Teamwork

Time management

Education

Diploma or degree in IT/CS

Tools

Microsoft 365

Active Directory

Basic networking concepts

Ticketing systems

Remote support tools

Job description

Southbridge Health Care LP is looking for an IT Support Specialist to cover a 1yr contract. This role will report to the Director of IT Operations and provide technical assistance and support to end users while ensuring the efficient operation of computer systems, software, and hardware. This role involves troubleshooting technical issues, maintaining IT equipment, and delivering excellent customer service to support daily business operations.

This is a full-time position based in a professional office environment. Standard IT operating hours are Monday through Friday, 7:00 AM to 6:00 PM, with varying shift schedules. Occasional overtime may be required during peak periods, as well as after-hours or on-call support.

The role involves prolonged periods of sitting and working at a computer. The employee must be able to effectively manage multiple tasks and deadlines in a fast-paced, collaborative, and team-oriented environment.

You will contribute to the team by performing the following:

• Provide first- and second-level technical support to users via phone, email, and in person
• Diagnose and resolve hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals
• Set up and manage user accounts, permissions, and access in accordance with IT policies
• Document incidents, solutions, and procedures in the ticketing system
• Escalate complex issues to senior IT staff or external vendors as required
• Perform routine system maintenance, updates, and patches
• Support onboarding and offboarding of employees, including equipment setup and access provisioning
• Ensure compliance with security policies, data protection, and best practices
• Provide user training and guidance on IT systems and tools
• Identify trends in reported issues and recommend solutions to reduce recurring problems.
• Contribute to the development and implementation of IT policies and procedures.
• Participate in the planning and deployment of IT projects as needed.

What you bring to the team:

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in an IT support or help desk role
• Strong knowledge of Windows operating systems
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems and remote support tools
• Excellent problem-solving and communication skills

Southbridge strives to ensure our residents feel connected, supported, loved, and cared for. We plan to redevelop our communities so that we may continue to provide consistent, high-quality care for our residents now and in the future.

We accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting.