Customer-Focused IT Support Specialist

Apex Industries; City of Moncton; On-site; CAD 55,000 - 65,000; Full time

Job summary

Apex Industries is seeking an IT Support Specialist to provide day-to-day technical support and maintain a reliable desktop computing environment. You will enhance the employee IT experience through responsive service, troubleshooting, onboarding and offboarding, and workstation deployment.

You will work in a small IT team, handle routine tasks, follow established procedures, escalate complex issues, and help ensure secure, efficient technology operations across the company.

Qualifications

• 2–3 years’ experience in Help Desk support.
• Education or training in Information Technology, Computer Systems, or a related field, or equivalent practical experience.
• Strong working knowledge of Windows 11 and Microsoft 365 applications.
• Foundational knowledge of networking concepts and Active Directory.
• Strong customer service, communication and documentation skills.
• Ability to troubleshoot technical problems and explain solutions clearly.
• Good organizational skills, attention to detail, and ability to manage multiple tasks.
• Ability to work independently on routine activities and follow established procedures.
• Positive attitude, willingness to learn, and ability to work effectively as part of a team.

Responsibilities

• Provide day-to-day technical support to employees.
• Onboard and offboard employees' IT access and equipment.
• Deploy and maintain workstation images and PDQ packages.
• Troubleshoot Windows 11, printers, mobile devices, and apps.
• Maintain helpdesk tickets and IT documentation.
• Support cybersecurity awareness and IT audits.

Skills

Help desk experience

PDQ Deploy / Intune

Windows 11

Microsoft 365

Active Directory

Networking basics

Customer service

Documentation

Education

IT education or related training

Tools

PDQ Deploy

Microsoft Intune

Helpdesk ticketing system

Job description

Apex Industries is seeking an IT Support Specialist to provide day-to-day technical support and maintain a reliable desktop computing environment. You will enhance the employee IT experience through responsive service, troubleshooting, onboarding and offboarding, and workstation deployment.

You will work in a small IT team, handle routine tasks, follow established procedures, escalate complex issues, and help ensure secure, efficient technology operations across the company.