IT Support Specialist

Classic LifeCare; Hamilton; On-site; CAD 13,969,000 - 16,118,000; Part time

Benefits offered by this job

Flexible schedule

Hands-on enterprise IT experience

Opportunity for full-time based on/per

Collaborative team culture

Job summary

Connect Communities and Classic LifeCare in Hamilton, ON seek a part-time IT Support Specialist to assist users, resolve hardware/software issues, and support Microsoft 365/Azure deployments.

This role offers flexible scheduling, remote and on-site support, and potential for full-time, with a collaborative team focused on enterprise IT operations.

Qualifications

• 2+ years of experience in an IT support role or equivalent
• Proficiency in Microsoft 365 administration and Azure Active Directory
• Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
• Familiarity with ITSM tools or ticketing systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work independently and collaboratively

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues
• Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations
• Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations
• Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements
• Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service
• Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner
• Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience

Skills

IT support

Microsoft 365

Azure AD

Windows/macOS

ITSM tools

Analytical thinking

Communication

Multitasking

PowerShell

Tools

PowerShell

Job description

We are seeking a skilled part-time IT Support Specialist to join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.

Company:

Connect Communities and Classic LifeCare

Work Locations:

Hamilton, ON

Job Type:

Part-time, Students Welcome (Opportunity: Full-time / Permanent Position)

Schedule:

1.5 shifts per week | 4 - 6 hours/day

Pay rate:

$26 to $30 per hour

Why Join Us?

• Flexible schedule - ideal for students or part-time professionals
• Hands-on experience in enterprise IT environments
• Opportunity for a full-time role based on performance
• Supportive and collaborative team culture

Job Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
• Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
• Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
• Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.
• Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
• Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
• Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.

Qualifications

Required:

• 2+ years of experience in an IT support role or equivalent technical support environment
• Proficiency in Microsoft 365 administration and Azure Active Directory
• Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
• Familiarity with ITSM tools or ticketing systems
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work both independently and collaboratively

Preferred:

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent
• Experience in asset and configuration management best practices
• Exposure to scripting or automation tools (e.g., PowerShell) is an asset

At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.