IT Support Intern: Helpdesk, Projects & Learning

La Vie en Rose Inc.; Montreal; Presencial; CAD 26 000 - 36 000; Tempo integral

Resumo da oferta

La Vie en Rose Inc. in Montreal is seeking an IT Support Intern to assist the IT team in providing frontline support to stores, the distribution center, and head office. You will handle incidents, configure workstations, and contribute to ongoing IT projects.

The role requires a degree in Computer Science (in progress or completed), bilingual French/English, and knowledge of Windows environments with Active Directory. A strong asset is familiarity with MacOS and office tools.

Qualificações

• Degree in Computer Science, in progress or completed.
• Bilingual in French and English to support users across Canada.
• Knowledge of Windows environments (Desktop/Server) with Active Directory.
• Familiar with Microsoft Office and Adobe tools.
• Familiarity with MAC environment and tools is a strong asset.
• Knowledge of network protocols and LAN/WAN basics.

Responsabilidades

• Provide software, hardware, and operational support to employees and stores and manage incidents.
• Support Level 1 team during incident escalation.
• Configure and install workstations, printers, software, and peripherals.
• Document interventions in the ServiceNow ticketing system.
• Draft documentation for departmental procedures, policies, and processes.
• Maintain up-to-date IT hardware and software inventory.
• Participate in IT projects related to store operations, head office, distribution center.
• Participate in other IT department activities.

Conhecimentos

Analytical mindset

Service and collaboration

Technological curiosity

Sense of responsibility

Formação académica

Degree in Computer Science (in progress or completed)

Ferramentas

Windows environments (Desktop/Server)

Active Directory

Microsoft Office

Adobe

MacOS environment

Networking basics

Descrição da oferta de emprego

La Vie en Rose Inc. in Montreal is seeking an IT Support Intern to assist the IT team in providing frontline support to stores, the distribution center, and head office. You will handle incidents, configure workstations, and contribute to ongoing IT projects.

The role requires a degree in Computer Science (in progress or completed), bilingual French/English, and knowledge of Windows environments with Active Directory. A strong asset is familiarity with MacOS and office tools.