INTERN IT SUPPORT-EN

La Vie En Rose; Montreal; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Discount on products

Flexible hours

Advancement opportunities

Family-owned community commitment

Performance bonuses

Recognition program

Innovation program

Referral bonus

Dayforce Wallet

Group insurance plan

3–5 paid personal days

2% RRSP employer contribution

Job summary

La Vie en Rose is seeking an IT intern to join our support team. Under the supervision of the Technical Support Manager, you will assist with store, distribution center, and user support via phone and the ticketing system.

This full-time internship requires a CS degree (in progress or completed), bilingual French and English, and knowledge of Windows, AD, Office, and Mac environments. You’ll gain hands-on experience in incident management, documentation, and IT project participation.

Qualifications

• Degree in Computer Science in progress or completed.
• Bilingual in French and English; supports users across Canada.
• Knowledge of Windows desktop/server environments and Active Directory.
• Familiarity with Mac environments, networking basics, and office tools.

Responsibilities

• Provide software, hardware, and operational support to employees and stores.
• Support Level 1 team during incident escalation.
• Configure and install workstations, printers, software, and peripherals.
• Document interventions in the ServiceNow ticketing system.
• Draft documentation for procedures and processes.
• Contribute to information security best practices (antivirus, networking, Windows updates).
• Maintain IT hardware and software inventory.
• Participate in IT department activities.

Skills

Analytical mindset

Service & collaboration

Tech curiosity

Sense of responsibility

Education

CS degree (in progress)

Tools

Windows + Active Directory

Microsoft Office

Adobe

Mac environment tools

Job description

• Opportunities for advancement within the company
• Being part of a family-owned business committed to the community
• Performance bonuses (in-store sales or management position)
• Recognition program for years of service
• Innovation program to encourage idea sharing
• Referral bonus
• Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends)

Exclusive Job Perks

• 50% discount on all products
• Flexible hours
• Opportunities for advancement within the company
• Being part of a family-owned business committed to the community
• Performance bonuses (in-store sales or management position)
• Recognition program for years of service
• Innovation program to encourage idea sharing
• Referral bonus
• Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends)

For Full-time Employees

• Group insurance plan
• Three (3) to five (5) paid personal days (depending on the position)
• Minimum of 2% employer contribution to your RRSP

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).

Purpose of the role

Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system

Key Responsibilities

• Provide software, hardware, and operational support to employees and stores and manage incidents;
• Support the Level 1 team during incident escalation;
• Configure and install workstations, printers, software, and other components and peripherals according to service levels;
• Participate in various IT projects related to store operations, head office, and the distribution center;
• Document interventions in the ServiceNow ticketing system;
• Draft documentation for departmental procedures, policies, and processes;
• Contribute to maintaining best practices in information security (Antivirus (Defender), Networking, Windows updates);
• Maintain up-to-date IT hardware and software inventory;
• Participate in any other activities related to the IT department.

Your profile

• Analytical mindset and problem-solving: You instinctively analyze situations quickly and find effective solutions to support users and ensure operational continuity
• Service and collaboration: Providing clear and supportive assistance to employees and working as part of the IT team is what motivates you every day
• Technological curiosity: You enjoy learning, exploring new tools, and participating in various projects involving both software and hardware
• Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment

Requirements

• Degree in Computer Science in progress or completed
• Bilingual, French and English (the person will support users across Canada)
• Knowledge of Windows environments (Desktop and Server) with Active Directory
• Knowledge of office tools (Microsoft Office, Adobe)
• Knowledge of the MAC environment and tools is a strong asset
• Knowledge of network protocols, network management systems, and LAN and WAN methods

Temporary, full-time

La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.