IT Support Engineer – On-Call, Startup Vibe, Equity Eligible

Xanadu; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Xanadu in Toronto is seeking an IT Support Specialist to provide frontline technical support across the organization, set up new equipment, manage user access, and help ensure smooth IT operations.

You will troubleshoot hardware, software, and network issues, configure servers and endpoints, assist with onboarding, support AV for meetings, and maintain IT documentation while performing moves, adds and changes across devices. Weekend on-call work may be required.

Qualifications

• Diploma or Bachelor's in Computer Science, Information Systems or Computer Engineering or equivalent experience.
• 1-5 years of experience in a related IT position.
• Strong experience with Linux, macOS, and Windows.
• Familiarity with basic networking and cybersecurity concepts and best practices.
• Detail-oriented and able to perform in a high-pressure/high-paced environment.
• Experience working in an agile delivery environment.
• Willingness to be part of on-call rotation and weekend IT related activities

Responsibilities

• Act as a first point of contact for IT support requests.
• Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.
• Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).
• Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals.
• Assist with user onboarding and offboarding (account creation, hardware setup, etc.).
• Support audio/visual setups for meetings and presentations.
• Maintain and update IT documentation for common tasks and procedures.
• Perform moves, adds and changes of software and hardware for all equipment.
• Administer and maintain user accounts and permissions.
• Install and assist with testing of new application releases, enhancement requests, and bug fixes.
• Help manage hardware inventory and perform routine audits.
• Monitor and respond to alerts or minor incidents, escalating as needed.
• Help with occasional weekend work or IT-related activities during off-hours, if required.

Skills

Linux

macOS

Windows

Networking

Cybersecurity basics

Agile delivery

On-call readiness

Education

Diploma or Bachelor's in CS/IS/CE or equivalent

Tools

GitHub

Ansible

Python

Bash

Job description

Xanadu in Toronto is seeking an IT Support Specialist to provide frontline technical support across the organization, set up new equipment, manage user access, and help ensure smooth IT operations.

You will troubleshoot hardware, software, and network issues, configure servers and endpoints, assist with onboarding, support AV for meetings, and maintain IT documentation while performing moves, adds and changes across devices. Weekend on-call work may be required.