IT Helpdesk Intern — Desktop Support & Onboarding

EQ Bank | Canada's Challenger Bank; Toronto; On-site; CAD 22,000 - 31,000; Part time

Job summary

EQ Bank is offering an IT Intern position in Toronto as part of the Technology Workplace Services team. The role focuses on managing laptops, phones, and AV equipment, and handling the technology side of staff relocations, while serving as the first contact for tech issues.

You will gain hands-on experience with ITIL-based workflows, ServiceNow, and cross-vendor troubleshooting, supporting a broad range of bank employees throughout the internship term.

Qualifications

• Working toward a degree/college diploma in computer networking, technical support or equivalent.
• Experience in customer service and technical troubleshooting across common enterprise apps and devices.
• Ability to follow internal IT procedures and policies.

Responsibilities

• Resolve Desktop/Laptop/Smartphone issues via phone or ticket system.
• First point of contact for internal enterprise applications and troubleshooting.
• Provide high quality support to Bank employees across levels.
• Manage tickets, SLA adherence, and KB updates with remote troubleshooting.
• Assist with Move/Add/Change requests and staff relocation logistics.

Skills

Customer service

Technical support

Windows 11

Mac troubleshooting

Microsoft 365

Browsers

Printers/Scanners

WiFi issues

iOS devices

ITIL/Service desk

Education

Computer Systems Technology degree/diploma

Job description

EQ Bank is offering an IT Intern position in Toronto as part of the Technology Workplace Services team. The role focuses on managing laptops, phones, and AV equipment, and handling the technology side of staff relocations, while serving as the first contact for tech issues.

You will gain hands-on experience with ITIL-based workflows, ServiceNow, and cross-vendor troubleshooting, supporting a broad range of bank employees throughout the internship term.