Desktop Support Engineer (Dispatch /Part-Time) – Montreal, QC,USA

Axiom Technologies; Montreal (administrative region); On-site; CAD 30,000 - 47,000; Part time

Job summary

Axiom Technologies in Montreal, QC seeks a capable Desktop Support Engineer to provide on-site IT support for enterprise clients. You will respond to service requests, troubleshoot Windows desktops, laptops, and peripherals, and perform hardware installs at the client location.

This contract-based, on-demand role requires strong self-management and excellent communication, with the ability to work independently and adhere to client security policies.

Qualifications

• Experience providing on-site IT support in enterprise environments.
• Proficient in Windows OS troubleshooting and hardware replacement.
• Basic networking knowledge and ability to troubleshoot LAN connectivity.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

On-site support

Communication skills

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Montreal, QC

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.


• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.


• Install, configure, and maintain hardware, operating systems, and enterprise software applications.


• Support network connectivity issues, including LAN troubleshooting.


• Assist with device setup, replacement, and hardware installations.


• Perform basic network troubleshooting using console access when required.


• Document service activities and communicate updates to the service delivery team.


• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments


• Experience in hardware troubleshooting and replacement


• Basic understanding of networking (LAN connectivity, switches, routers)


• Ability to diagnose and resolve desktop, printer, and peripheral issues
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• Good communication and customer service skills


• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop


• LAN Cable


• Console Cable


• Screwdriver Toolkit


• Basic IT troubleshooting tools

Work Model

• On-demand / field support role


• Work assignments will be shared by the Service Delivery Team


• Engineers will be contacted via phone or email when support is required


• Engineers will receive site location, SPOC details, and reporting time before each assignment


• No guaranteed number of working hours

Job Category

Technical