IT Support Coordinator: Fast-Paced Help Desk & Onboarding

OSL Retail Services; Mississauga; On-site; CAD 53,000 - 59,000; Full time

Benefits offered by this job

3 weeks vacation

Benefits package

RRSP matching

Best Managed Companies Platinum Club

Employee development programs

Job summary

OSL Retail Services in Mississauga is seeking an IT Support Coordinator to manage day-to-day IT support operations. You will provide Tier 1 technical help and coordinate onboarding, asset management, and process tracking to ensure smooth service delivery.

The role requires strong organization and communication, with hands-on support for Windows/Mac devices, Wi-Fi, printers, and access provisioning. Onsite work 4–5 days a week in Mississauga, with a comprehensive benefits package.

Qualifications

• Minimum 6-12 months of experience in customer service, help desk, technical support, IT coordination, retail support, or operations support.
• Basic knowledge of Microsoft 365, Windows/Mac devices, password resets, user access, printers, Wi-Fi, and common troubleshooting steps.
• Experience working with tickets, trackers, queues, spreadsheets, or structured task lists.
• Strong verbal and written communication skills with the ability to document issues and resolutions clearly.
• Strong troubleshooting, problem-solving, organizational, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working onsite 4-5 days per week in Mississauga.
• Able to lift, move, prepare, package, and ship IT equipment when required.

Responsibilities

• Act as the first point of contact for IT-related issues and requests via ticketing system and phone.
• Provide Tier 1 technical support, including troubleshooting Wi-Fi/connectivity issues, printers, peripherals, user access, and permissions.
• Triage, prioritize, and coordinate incoming support requests to ensure timely resolution; elevate complex issues to Tier 2/3 teams as needed.
• Maintain accurate and detailed ticket documentation, including issue descriptions, actions taken, and resolutions.
• Coordinate IT onboarding and offboarding activities, including user access provisioning and deprovisioning.
• Process access requests for new hires, role changes, and departures; maintain offboarding trackers and share regular reports with stakeholders.
• Coordinate the preparation, packaging, and shipment of IT equipment to new hires.
• Track, maintain, and reconcile IT hardware inventory; support audits and inventory reviews.
• Manage multiple tickets and coordination tasks simultaneously, especially during peak periods.
• Maintain clear documentation, job aids, and process notes to support consistent service delivery.
• Identify recurring issues and opportunities to improve service desk workflows and efficiency.

Skills

Customer service experience

Technical support

IT coordination

Communication skills

Time management

Tools

Microsoft 365

Windows/Mac devices

Ticketing systems

Job description

OSL Retail Services in Mississauga is seeking an IT Support Coordinator to manage day-to-day IT support operations. You will provide Tier 1 technical help and coordinate onboarding, asset management, and process tracking to ensure smooth service delivery.

The role requires strong organization and communication, with hands-on support for Windows/Mac devices, Wi-Fi, printers, and access provisioning. Onsite work 4–5 days a week in Mississauga, with a comprehensive benefits package.