Helpdesk Support Specialist - Part Time

Encore; Oakville; On-site; CAD 17,000 - 20,000; Full time

Job summary

Encore in Oakville is seeking a reliable Helpdesk Support Specialist to join our IT operations. You will manage front-line tickets, assist with device setup, and support onboarding and offboarding for new and departing employees.

The role focuses on Windows laptops, iPads, and Microsoft 365 tools, plus asset management and basic troubleshooting. A calm, customer-focused communicator with strong time management will thrive in our structured, fast-paced environment.

Qualifications

• Strong written and verbal communication in English.
• Experience supporting Apple iPads and Windows laptops.
• Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel).
• Good time management and customer service mindset.
• Willing to perform hands-on device tasks (unboxing, labeling).

Responsibilities

• Respond to inbound help desk tickets via phone, email, and ticketing system.
• Perform Level 1 troubleshooting for Windows laptops and iPads.
• Configure and prepare devices for deployment; manage imaging and software installation.
• Assist with onboarding and offboarding and manage asset records.
• Maintain inventory and support internal reporting.

Skills

Time management

Customer service

English communication

Teamwork

Tools

Zendesk

Intune

Microsoft 365

Job description

OPPORTUNITY: HELPDESK SUPPORT SPECIALIST - OAKVILLE - APPROX 16HRS/WEEK 20-24$/hour

Position Summary:

We are seeking a reliable and service-oriented Helpdesk Support Specialist to support our Technical Support Lead and broader IT operations.

This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a fast-paced environment.

This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination.

Who You Are:

• Organized, dependable, and detail-oriented
• Comfortable working in a structured support environment
• Calm and professional when handling support requests
• Able to manage multiple priorities efficiently
• Willing to assist with hands-on physical tasks (unboxing, labeling, packing devices)

What You Will Be Doing Every Day:

Front-Line Help Desk Support

• Respond to inbound help desk tickets, phone calls, and email requests
• Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools
• Escalate more complex issues to the Technical Support Lead

Device & Asset Management

• Configure and prepare iPads and Lenovo Windows laptops for deployment
• Assist with imaging, software installation, and device setup
• Ship, receive, track, and reconcile hardware inventory
• Maintain accurate IT asset records

Onboarding & Offboarding Support

• Assist with Microsoft 365 account setup and deactivation
• Prepare devices and coordinate shipment for new hires
• Process returned equipment from departing employees
• Ensure access removal and asset reconciliation are completed accurately

Administrative & Operational Support

• Document common issues and basic procedures
• Help maintain organized inventory and supply levels
• Support ticket updates and internal reporting as needed

What You Bring to the Table:

Required:

• Strong written and verbal communication skills (English required; French is an asset)
• Comfortable supporting Apple iPads and Windows laptops
• Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)
• Strong time management and customer service mindset

Nice to Have:

• Previous help desk or customer support experience
• Experience with ticketing systems (Zendesk or similar)
• Exposure to Microsoft 365 administration or Intune
• Interest in growing within IT support or systems administration

Why Join Encore?

• Work closely with an experienced Technical Support Lead
• Gain hands-on experience across device management and Microsoft 365 environments
• Be part of a collaborative and fast-paced organization
• Opportunity for growth as the IT function evolves