Remote-First IT Manager: Global Enterprise Tech Lead

Super.com; Toronto; Hybrid; CAD 103,000 - 136,000; Full time

Benefits offered by this job

Unlimited PTO

Weekly UberEats credits

Generous parental leave

Wellness budgets

Job summary

A leading tech company in Toronto is seeking an IT Manager to oversee its Enterprise IT service team. This role combines technical leadership with strategic planning, focusing on enhancing IT efficiency and delivering superior employee experiences. The ideal candidate will have 5+ years in IT and a proven record in leadership, ensuring compliance with security standards and driving continuous improvement.

Qualifications

• 5–7+ years of progressive IT experience, including 2–3+ in a leadership role.
• Proven ability to evaluate and implement enterprise technology solutions.
• Strong understanding of IT service management frameworks (ITIL, ITSM).

Responsibilities

• Oversee the digital workplace environment and device management.
• Manage and mentor the IT support team.
• Establish and monitor key performance indicators for incident resolution.
• Drive continuous improvement initiatives in service quality.

Skills

IT service management frameworks

Solution-focused mindset

Excellent communication skills

Education

Bachelor's degree in Information Technology or related field

Job description

A leading tech company in Toronto is seeking an IT Manager to oversee its Enterprise IT service team. This role combines technical leadership with strategic planning, focusing on enhancing IT efficiency and delivering superior employee experiences. The ideal candidate will have 5+ years in IT and a proven record in leadership, ensuring compliance with security standards and driving continuous improvement.