IT Helpdesk Specialist: Windows, Office 365 & Devices

Wolseley Inc; Burlington; Hybrid; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Paid vacation

Job summary

Wolseley Canada seeks a Technical Support Analyst in Burlington, ON to provide front-line IT support across the organization. You will troubleshoot hardware and software issues, manage service requests, support user accounts, and deliver exceptional customer service.

The ideal candidate graduated from college with CS focus, has strong Windows/Office 365 knowledge, and is comfortable working in a fast-changing environment. English is mandatory; French is an asset.

Qualifications

• College or post-secondary studies in computer science.
• 0

Responsibilities

• Assist users with Windows, Apple devices and printers.
• Install and configure desktop/laptop computers per IT standards.
• Support software including Microsoft Office and web browsers.
• Manage service tickets and user accounts; ensure timely resolutions.
• Occasional on-site travel to branches.

Skills

Customer service

Windows OS

Office 365

IT support tools

English proficiency

Initiative

Communication skills

Teamwork

Education

College diploma in computer science

Tools

Azure

Exchange

Office 365

Job description

Wolseley Canada seeks a Technical Support Analyst in Burlington, ON to provide front-line IT support across the organization. You will troubleshoot hardware and software issues, manage service requests, support user accounts, and deliver exceptional customer service.

The ideal candidate graduated from college with CS focus, has strong Windows/Office 365 knowledge, and is comfortable working in a fast-changing environment. English is mandatory; French is an asset.