IT Service Desk

Vuteq Canada Inc.; Woodstock; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Uniforms provided

Safety shoe allowance

Prescription safety glasses

Family benefit plan

RRSP/DPSP incentives

Paid vacation 2 weeks/year

Paid sick time

Company events

Job summary

Vuteq Canada Inc. in Woodstock, Ontario, is seeking an IT Service Desk team member to provide information technology help desk support across the organization.

This role serves as the first line of support for all incoming tickets and calls, and participates in on-call rotation to keep IT operations running smoothly. Candidates typically have 2-3 year IT diploma and 1-2 years in IT helpdesk/Desktop support; manufacturing/automotive experience is a plus.

Qualifications

• Successful completion of a 2-3 year college diploma in IT.
• 1-2 years IT Helpdesk/Desktop support experience preferred.
• 1-2 years’ experience in manufacturing/automotive considered a definite asset.
• Strong communication and problem-solving abilities.

Responsibilities

• Ticket handling; first response intake (phone/email) and internal IT coordination.
• Act as internal contact to IT dept; ensure tickets are created for requests.
• Help desk support for PC/desk phone/printer; configure devices and apps.
• System patching and OS updates across end-user devices using standard tools.
• Miscellaneous server administration tasks and backup support.
• Document IT processes and asset tracking; on-call support 24/7 as needed.
• Assist in on-call rotations to maintain IT operations.

Skills

IT Helpdesk

Problem solving

Interpersonal skills

Communication

Time management

Adaptability

Team collaboration

Customer service

Education

2-3 year IT college diploma

Tools

Manage Engine

AS/400 system

Job description

Salary Range: $56,000.00 To $70,000.00 Annually

Vuteq Canada is actively engaged in automotive parts manufacturing and design and currently supplies Interior and Exterior components to General Motors, Toyota Motor Manufacturing and Honda Motor Manufacturing. Located in Woodstock, Ontario. We are proud to supply quality products and services to our customers for the past 38 years. We are a diverse team of skilled professionals, and pride ourselves in maintaining a culture that is inclusive, supportive and provides opportunities for growth.

We are currently looking for an IT Service Desk team member to join our team!

The IT – Service Desk team member is responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls. This person will also support on-call activities as part of a rotation to ensure IT functions always remain operative.

What we offer:

• Yearly provided uniforms
• Safety shoe allowance of $160
• Prescription safety glasses
• Employer paid family benefit plan
• RRSP/DPSP Incentives
• Extensive hands‑on training
• Paid sick and personal time
• Paid earned day – 1/year up to 11 max.
• Paid vacation time – 2 weeks/year
• Paid company floaters at Christmas
• Community involvement opportunities
• Company events – Holiday parties, summer picnic, BBQ’s
• Stability - 38 years in Woodstock
• Paid OT for 40+ hours a week or 8+ hours a day
• Opportunities for team member growth and development

If you are looking to join a company with a friendly atmosphere, and a passionate team with limitless potential, Vuteq is the place for you!

Apply today to join the Vuteq team!

Duties & Responsibilities

• Ticket handling; First response ticket intake(Phone/email), internal contact to IT department, ensure ticket documentation is maintained, and responses are completed in a timely manner
• Act as internal contact to IT department, ensuring that tickets are created for all incoming support requests taken over the phone or received by email
• Help desk support; physical PC/desk phone/cellphone/printer support, such as configuring laptops, desktops, network password resets, user-based application support, installing applications, deploying replacement components and peripherals, and configuring mobile devices and tablets
• System patching; manage the application and operating system updates for all end user devices within the organization deploying patches using Manage Engine, following the standard deployment schedule
• Miscellaneous Server administration as skill set allows, including but not limited to, email administration, AS/400 system support, file server and print server maintenance, switch configuration, and supporting backup solutions
• Document various processes such as network changes when working with other IT members, tracking of IT assets when deployed or replaced
• Perform on-call support as part of a rotational support structure providing solutions to all critical production IT problems 24/7 during assigned on-call periods, following the escalation process when necessary.

Education

• Successful completion of a 2-3 year college diploma in an IT-related field is preferred

Experience

• 1-2 years of experience in IT Helpdesk/Desktop support is preferred
• 1-2 years’ experience in manufacturing, automotive considered a definite asset

Skills and Abilities

• Actively listening to fellow team members about concerns or issues that arise due to software/hardware failures; listen to needs of the team members and develop solutions to issues
• Ability to show versatility and resourcefulness when problem solving; develop solutions to a variety of issues.
• Strong interpersonal skills; ability to effectively communicate with team members to derive problems and determine needs
• Ability to organize priorities based on deadlines and importance of tasks
• Manage time efficiently while working on several different tasks at once
• Ability to adapt to changing demands from team members when software failure happens
• Ability to effectively work within a small group of professionals to achieve shared and personal goals
• Maintain a high level of accuracy and detail orientation when developing software systems
• Sense of creativity when developing new software to deal with multiple types of issues from team members

Other

• Must have a valid driver’s license

While we appreciate all applications received, only those candidates considered for an interview will be contacted.

Vuteq Canada Inc. welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.