IT Service Desk Co-op: Learn, Troubleshoot & Support

Alberta Investment Management Corporation (AIMCo); Calgary; On-site; CAD 25,000 - 30,000; Full time

Job summary

AIMCo’s Information Technology Service Desk team invites a Co-op Student to support processes and service delivery for AIMCo employees. You will provide first-level IT support through the Service Desk, assist with device refreshes, and contribute to asset tracking and documentation.

This 12-month, full-time role offers exposure to Windows,AD, and a busy enterprise environment. Current students in CS/IT or recent grads with customer service experience will thrive in this role, gaining hands-on

Qualifications

• Enrolled in a co-op program or recent graduate in CS/IT or related field.
• Customer service experience is advantageous.
• Strong communication and professionalism in interactions.
• In-depth knowledge of computer hardware and office software.
• Familiarity with Windows OS and Active Directory is a plus.
• Experience with a ticketing system (e.g., ServiceNow) is an asset.

Responsibilities

• Provide first-level technical support via Service Desk ticketing system.
• Assist with in-person visits, phone calls, and remote sessions.
• Collaborate with the Technology Service Desk on daily ops.
• Assist Evergreen project: planning and device refresh deployments.
• Help with IT asset tracking and inventory management.
• Install, configure, and upgrade OS and software as needed.
• Log and track service requests; document solutions for KB.
• Troubleshoot basic IT hardware, software and peripherals.
• Deliver excellent customer service with clear communication.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Co-op / work-integrated learning

CS/IT degree or related field

Tools

Service Now

Active Directory

Windows OS

Excel

Word

PowerPoint

Outlook

Job description

AIMCo’s Information Technology Service Desk team invites a Co-op Student to support processes and service delivery for AIMCo employees. You will provide first-level IT support through the Service Desk, assist with device refreshes, and contribute to asset tracking and documentation.

This 12-month, full-time role offers exposure to Windows,AD, and a busy enterprise environment. Current students in CS/IT or recent grads with customer service experience will thrive in this role, gaining hands-on