Co-op, Service Desk (12-months)

Alberta Investment Management Corporation (AIMCo); Calgary; On-site; CAD 25,000 - 30,000; Full time

Job summary

AIMCo’s Information Technology Service Desk team invites a Co-op Student to support processes and service delivery for AIMCo employees. You will provide first-level IT support through the Service Desk, assist with device refreshes, and contribute to asset tracking and documentation.

This 12-month, full-time role offers exposure to Windows,AD, and a busy enterprise environment. Current students in CS/IT or recent grads with customer service experience will thrive in this role, gaining hands-on

Qualifications

• Enrolled in a co-op program or recent graduate in CS/IT or related field.
• Customer service experience is advantageous.
• Strong communication and professionalism in interactions.
• In-depth knowledge of computer hardware and office software.
• Familiarity with Windows OS and Active Directory is a plus.
• Experience with a ticketing system (e.g., ServiceNow) is an asset.

Responsibilities

• Provide first-level technical support via Service Desk ticketing system.
• Assist with in-person visits, phone calls, and remote sessions.
• Collaborate with the Technology Service Desk on daily ops.
• Assist Evergreen project: planning and device refresh deployments.
• Help with IT asset tracking and inventory management.
• Install, configure, and upgrade OS and software as needed.
• Log and track service requests; document solutions for KB.
• Troubleshoot basic IT hardware, software and peripherals.
• Deliver excellent customer service with clear communication.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Co-op / work-integrated learning

CS/IT degree or related field

Tools

Service Now

Active Directory

Windows OS

Excel

Word

PowerPoint

Outlook

Job description

CLOSING DATE:November 10, 2026OpportunityAIMCo's Information Technology Service Desk team is seeking a Co-op Student to assist with projects designed to improve processes at AIMCo while challenging the student's analytical, organizational and communication skills.This is a 12-month, full-time position.ResponsibilitiesProvide first-level technical support to AIMCo employees through our Service Desk ticketing system, handling in person visits, phone calls and remote support sessions.Collaborate with the Technology Service Desk Team on day-to-day operations.Assist with Evergreen project including planning and deployment of refreshed devices to end users.Assist with IT asset tracking and inventory management of IT equipment and peripherals.Installing, configuring, and upgrading operating systems and software.Log, track, and update service requests in the ticketing system.Assist in troubleshooting basic IT hardware, software, and peripherals for end users.Provide excellent customer service by communicating clearly and professionally with end-users.Assist with the documentation of technical solutions and procedures for Service Desk knowledge base.Our Ideal CandidateCurrently enrolled in a co-operative education program or recent graduate in Computer Science, Information Technology, or a related field.Previous experience in a Customer Service role is advantageous.Strong communication skills, with the ability to set clear expectations and timelines for users while maintaining a professional approach.In depth knowledge of computer hardwareIn depth knowledge of office software applications (Excel, Word, PowerPoint, Outlook)Understanding of Windows Operating Systems and Active Directory is an assetExperience with a ticketing system such as Service Now is an assetExperience in an IT support role will be considered an assetStrong research skills, with the ability to quickly learn new concepts and apply them to solve unfamiliar technical problems.Embraces accountability, enhanced decision making and integrity to deliver on our cultural commitment to doing Business the Right Way.Success MeasuresThe successful candidate will have demonstrated measurable growth in Service Desk knowledge and technical capability, independently resolving common incidents and service requests, accurately documenting work, and appropriately escalating issues outside their scope. Success will also be demonstrated through strong communication and interpersonal skills with the team and AIMCo employees, effective research and troubleshooting of unfamiliar technical issues, and positive contribution to team objectives.***Job Posting will expire at 11:59pm MT on November 9, 2026***#LI-ET1Next StepsWe are excited to meet you. Please submit your resume or CV to be considered for this opportunity. Applications are being reviewed on a rolling basis and we will be in touch with any questions.Final candidates will be asked to undergo a security screening, which includes a credit bureau and a criminal record investigation, the results of which must be acceptable to AIMCo.ALERT - Be on the lookout for AIMCo career opportunities advertised through third parties that request an application fee or too much information. To verify, all opportunities are posted on aimco.ca/jobsAt AIMCo, we draw upon the differences in who we are, where we come from and the way we think to deliver results for the Albertans who rely on us. We offer an inclusive, modern workplace where well-being is prioritized, and colleagues are enabled to do their best work. Our team members are motivated by our purpose and committed to creating long-term value for our clients and their beneficiaries.