Co-op, Service Desk (12-months)

Alberta Investment Management Corporation; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

AIMCo Alberta Investment Management Corporation (AIMCo) is seeking a motivated co-op or recent graduate to join its Service Desk in Calgary. You will provide first‑level technical support to AIMCo employees through our ticketing system, assist with device refreshes, and help keep hardware and software running smoothly in a fast‑paced environment.

This role emphasizes strong communication, basic Windows OS and Active Directory knowledge, and the ability to document solutions for the knowledge

Qualifications

• Currently enrolled in a co-op or recent grad in CS/IT or related field.
• Experience in a Customer Service role is advantageous.
• Strong communication with clear expectations for users.
• Deep knowledge of computer hardware.
• Proficient with Excel, Word, PowerPoint and Outlook.
• Understanding of Windows OS and Active Directory is a plus.
• Experience with a ticketing system such as ServiceNow is an asset.
• Willingness to learn and solve unfamiliar issues.

Responsibilities

• Provide first-level technical support via Service Desk tickets, in person, on phone and remote.
• Collaborate with Technology Service Desk on day-to-day operations.
• Assist Evergreen project with device refresh planning and deployment.
• Help with IT asset tracking and inventory management.
• Install, configure, and upgrade operating systems and software.
• Log and track service requests in the ticketing system.
• Troubleshoot basic hardware, software, and peripherals.
• Maintain excellent customer service with clear, professional communication.
• Document solutions and procedures for the Service Desk knowledge base.

Skills

Strong communication

Hardware knowledge

Office software suite

Windows OS & AD

ServiceNow experience

IT support experience

Research skills

Accountability & integrity

Education

Co-op student or recent grad

Related field background

Tools

Service Now

Ticketing systems

Job description

CLOSING DATE: November 10, 2026

Responsibilities

• Provide first‑level technical support to AIMCo employees through our Service Desk ticketing system, handling in person visits, phone calls and remote support sessions.
• Collaborate with the Technology Service Desk Team on day‑to‑day operations.
• Assist with Evergreen project including planning and deployment of refreshed devices to end users.
• Assist with IT asset tracking and inventory management of IT equipment and peripherals.
• Installing, configuring, and upgrading operating systems and software.
• Log, track, and update service requests in the ticketing system.
• Assist in troubleshooting basic IT hardware, software, and peripherals for end users.
• Provide excellent customer service by communicating clearly and professionally with end‑users.
• Assist with the documentation of technical solutions and procedures for Service Desk knowledge base.

Our Ideal Candidate

• Currently enrolled in a co‑operative education program or recent graduate in Computer Science, Information Technology, or a related field.
• Previous experience in a Customer Service role is advantageous.
• Strong communication skills, with the ability to set clear expectations and timelines for users while maintaining a professional approach.
• In depth knowledge of computer hardware
• In depth knowledge of office software applications (Excel, Word, PowerPoint, Outlook)
• Understanding of Windows Operating Systems and Active Directory is an asset
• Experience with a ticketing system such as Service Now is an asset
• Experience in an IT support role will be considered an asset
• Strong research skills, with the ability to quickly learn new concepts and apply them to solve unfamiliar technical problems.
• Embraces accountability, enhanced decision making and integrity to deliver on our cultural commitment to doing Business the Right Way.

Success Measures

• The successful candidate will have demonstrated measurable growth in Service Desk knowledge and technical capability, independently resolving common incidents and service requests, accurately documenting work, and appropriately escalating issues outside their scope.
• Success will also be demonstrated through strong communication and interpersonal skills with the team and AIMCo employees, effective research and troubleshooting of unfamiliar technical issues, and positive contribution to team objectives.

This is a 12-month, full-time position.

Final candidates will be asked to undergo a security screening, which includes a credit bureau and a criminal record investigation, the results of which must be acceptable to AIMCo.

If you are a purpose‑driven, high‑achiever excited by the prospect of working in a dynamic industry, you’ll enjoy your career with us!

At AIMCo, we draw upon the differences in who we are, where we come from and the way we think to deliver results for the Albertans who rely on us.

We offer an inclusive, modern workplace where well‑being is prioritized, and colleagues are enabled to do their best work.

Our team members are motivated by our purpose and committed to creating long‑term value for our clients and their beneficiaries.

AIMCo Alberta Investment Management Corporation (AIMCo) is one of Canada’s largest and most diversified institutional investment managers with more than CAN$194.7 billion of assets under management.

AIMCo invests globally on behalf of multiple pension, endowment, insurance and government funds in the Province of Alberta.

AIMCo prioritizes results and outcomes through a flexible, hybrid approach to work.

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Job Posting will expire at 11:59pm MT on November 9, 2026