Co-op, Service Desk (12-months)

AIMCo; Calgary; On-site; CAD 25,000 - 33,000; Full time

Job summary

AIMCo in Calgary seeks a Co-op Student to join the Information Technology Service Desk for 12 months. You will provide first-level support to AIMCo employees via the service desk, handling in-person visits, phone calls and remote sessions while developing your analytical, organizational, and communication skills.

This role offers hands-on exposure to IT operations, asset tracking, device deployment, OS/software upgrades, and knowledge-base documentation.

Qualifications

• Currently enrolled in a co-operative education program in Computer Science, Information Technology, or a related field.
• Previous customer service experience is advantageous.
• Strong communication and professional approach.
• Knowledge of Windows operating systems and Active Directory is a plus.

Responsibilities

• Provide first-level technical support via the Service Desk ticketing system, handling in-person visits, phone calls and remote support sessions.
• Collaborate with the Technology Service Desk Team on day-to-day operations.
• Assist with Evergreen project including planning and deployment of refreshed devices to end users.
• Assist with IT asset tracking and inventory management of IT equipment and peripherals.
• Installing, configuring, and upgrading operating systems and software.
• Log, track, and update service requests in the ticketing system.
• Assist in troubleshooting basic IT hardware, software, and peripherals for end users.
• Provide excellent customer service by communicating clearly and professionally with end-users.
• Assist with the documentation of technical solutions and procedures for Service Desk knowledge base.

Skills

Communication skills

Customer service

Problem solving

Quick learner

Research skills

Accountability

Education

Enrollment in co-op program in Computer Science/Information Technology

Tools

Excel

Word

PowerPoint

Outlook

ServiceNow

Active Directory

Windows OS

IT Asset Management Tools

Job description

CLOSING DATE:

November 10, 2026

Opportunity

AIMCo’s Information Technology Service Desk team is seeking a Co-op Student to assist with projects designed to improve processes at AIMCo while challenging the student’s analytical, organizational and communication skills.

This is a 12-month, full-time position.

Responsibilities

• Provide first-level technical support to AIMCo employees through our Service Desk ticketing system, handling in person visits, phone calls and remote support sessions.


• Collaborate with the Technology Service Desk Team on day-to-day operations.


• Assist with Evergreen project including planning and deployment of refreshed devices to end users.


• Assist with IT asset tracking and inventory management of IT equipment and peripherals.


• Installing, configuring, and upgrading operating systems and software.


• Log, track, and update service requests in the ticketing system.


• Assist in troubleshooting basic IT hardware, software, and peripherals for end users.


• Provide excellent customer service by communicating clearly and professionally with end-users.


• Assist with the documentation of technical solutions and procedures for Service Desk knowledge base.

Our Ideal Candidate

• Currently enrolled in a co-operative education program or recent graduatein Computer Science, Information Technology, or a related field.


• Previous experience in a Customer Service role is advantageous.


• Strong communication skills, with the ability to set clear expectations and timelines for users while maintaining a professional approach.


• In depth knowledge of computer hardware


• In depth knowledge of office software applications (Excel, Word, PowerPoint, Outlook)


• Understanding of Windows Operating Systems and Active Directory is an asset


• Experience with a ticketing system such as Service Now is an asset


• Experience in an IT support role will be considered an asset


• Strong research skills, with the ability to quickly learn new concepts and apply them to solve unfamiliar technical problems.


• Embraces accountability, enhanced decision making and integrity to deliver on our cultural commitment to doing Business the Right Way.

Success Measures

The successful candidate will have demonstrated measurable growth in Service Desk knowledge and technical capability, independently resolving common incidents and service requests, accurately documenting work, and appropriately escalating issues outside their scope. Success will also be demonstrated through strong communication and interpersonal skills with the team and AIMCo employees, effective research and troubleshooting of unfamiliar technical issues, and positive contribution to team objectives.

***Job Posting will expire at 11:59pm MT on November 9, 2026***

Final candidates will be asked to undergo a security screening, which includes a credit bureau and a criminal record investigation, the results of which must be acceptable to AIMCo.

At AIMCo, we draw upon the differences in who we are, where we come from and the way we think to deliver results for the Albertans who rely on us. We offer an inclusive, modern workplace where well-being is prioritized, and colleagues are enabled to do their best work. Our team members are motivated by our purpose and committed to creating long-term value for our clients and their beneficiaries.