Co-op Student - IT Infrastructure

Equitable; Southwestern Ontario; Hybrid; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Co‑op placement

Hybrid work arrangement

Job summary

Equitable in Waterloo, Ontario is seeking a Co-op - Technology Specialist, Service Desk to join the End User Services team. You will contribute to 1st level IT end-user support for incidents and requests across production environments in a hybrid office setting.

The role emphasizes customer service excellence, adherence to ITIL-based processes, and collaboration with a mature team. Office 365, ServiceNow, and Windows 11 experience are advantageous.

Qualifications

• Enrolled in a post-secondary program with Co-op component.
• Degree or diploma in Computer Sciences or related field.
• Experience with Office 365.
• Experience with ticketing systems such as ServiceNow is an asset.
• Knowledge of ITIL service management processes.

Responsibilities

• Provide 1st level IT end-user support for incidents, requests and problems.
• Support Equitable’s production, pre-production, and disaster recovery environments.
• Aim for customer service excellence while following established processes.

Skills

Office 365

ServiceNow

ITIL

Incident/Problem/Change

Call logging & metrics

Remedy

Windows 11

Hardware knowledge

Microsoft networking

Passion for tech

Education

Computer Science program/Diploma

Tools

ServiceNow

Remedy

Heat

Peregrine

Altiris

Job description

Waterloo, ON, Canada

Job Description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose‑putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusiveandcollaborative environment, we’d love to hear from you.Our culture is built on care, passion and curiosity. We put people above all else , strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Co‑op - Technology, Specialist, Service Desk to join the End User Services team! We’re looking for a motivated student who wants to contribute their skills to our team, who is passionate about customer service excellence while focused on technical support, remains diligent to the process, and above all – does the right thing.In this role, the successful candidate will be responsible for delivery of 1st level IT end‑user support of incidents, requests and problems supporting Equitable’s production, pre‑production, and disaster recovery environments.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of ten (10) assigned days each month. You are welcome to work from the office more than the minimum requirement if you choose.

What you ’ll bring:

• Candidates must be currently enrolled in a post‑secondary program that includes a Co‑operative (Co‑op) work component
• Degree or diploma in a Computer Sciences program and/or related industry experience
• Experience with Office 365
• Experience working with ticketing systems, such as ServiceNow, an asset
• Knowledge of ITIL IT service management processes, an ideally specific experience working within Incident, Problem, Change, SLM, and Service Desk competencies
• Experience with call logging and metrics gathering processes and technologies
• Working knowledge of industry standard helpdesk call tracking systems such as Remedy, Heat, Peregrine, Altiris, or other ITIL‑certified application
• Working knowledge of Windows desktop platforms including Windows 11
• Working knowledge of desktop and/or laptop hardware technologies
• Working knowledge of Microsoft networking technologies
• Passion for all things tech !

What’s in it for you:

• Career Growth:Regular learning sessions and development opportunities, plus our Co‑op Student Buddy Program, “Equitable Crew”
• Total Rewards:Allowance provided in place of vacation pay and benefits
• Flexibility: Healthy work‑life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail] . W e’re happy to help.

Your base pay will follow your school’s recommended co‑op earnings guidelines, ensuring fair and consistent compensation for your placement.

Reports To: Senior Technology Manager, Digital Workplace Department: IT Infrastructure Work Term: January 2027 – April 2027 (4 Month Term) or August 2027 (8 MonthTerm)

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.