IT Service Delivery Coordinator (Application Support)

LeverageTek Staffing Solutions; Ottawa; On-site; CAD 85,000 - 100,000; Full time

Job summary

A technology staffing company is seeking an experienced IT Service Delivery Coordinator in Ottawa. This role involves leading incident and change management processes, driving small project execution, and acting as a liaison between technical teams and stakeholders. Candidates should possess at least 5 years of IT experience, including roles such as Software Developer or Team Lead, and have strong organizational and stakeholder management skills. The position offers a salary range of $85,000 to $100,000, requiring in-person work in Gatineau four times a week.

Qualifications

• Minimum 5 years of IT experience in roles like Software Developer or Team Lead.
• Demonstrated knowledge of managing IT tickets and incident tracking.
• Experience supporting the change management process and CAB meetings.

Responsibilities

• Lead incident and change management processes to ensure timely resolution.
• Drive execution of small projects and track progress effectively.
• Act as a liaison between technical teams and business stakeholders.

Skills

Team Leadership

Incident Management

Change Management

Stakeholder Management

Technical Troubleshooting

Project Execution

Organizational Skills

Tools

ServiceNow

MS Project

Smartsheet

Job description

LeverageTek is actively seeking a IT Service Delivery Coordinator (Application Support) with its Gatineau-based customer.

Work Location

The successful candidate will be required to work 4x/week at the customer headquarters in Gatineau, QC.

Key Tasks

• Lead incident and change management processes, including ticket intake, assignment, escalation, resolution tracking, and reporting across Digital Insights and Technology Services
• Coordinate and participate in Change Advisory Board (CAB) activities, including preparing change documentation, communicating impacts, and ensuring proper risk and rollback planning
• Drive execution of small projects (1–2 contributors, 1–1.5 months in duration), track milestones, resolve blockers, and ensure on-time delivery
• Supervise and support team workloads by assigning tasks, monitoring progress, coaching team members, and ensuring SLA commitments are met
• Oversee application lifecycle activities including upgrades, patches, releases, deployments, and environment stability
• Serve as a liaison between technical teams and business stakeholders, managing expectations, prioritization, and communication
• Provide hands-on technical troubleshooting and participate in a 24/7 on-call rotation as required

Key Qualifications

• Minimum 2 years of experience as Team Lead or Supervisor in an IT Application Support environment supporting high availability production Corporate Systems / Applications.
• Minimum 1-2+ years of hands-on technical experience in development with experience writing development code. This includes hands-on experience writing or reviewing code (SQL, .NET, or similar technologies)
• Demonstrated knowledge of managing IT tickets, incident management and tracking including expert knowledge in using a service desk ticketing system such as ServiceNow.

Qualifications

• Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect.
• Proven experience supporting the change management process including participating in Change Advisory Board (CAB) meetings
• Experience driving project execution, tracking milestones, and meeting deadlines
• Experience coordinating release deployments and managing production risk and rollback planning
• Strong stakeholder management skills with the ability to push back and reprioritize when necessary
• Strong organizational and prioritization skills with the ability to work effectively in fast-paced environments
• Familiarity with application integrations (APIs), server environments, and system upgrades

Other qualifications

• Experience driving project execution, tracking milestones, and meeting deadlines
• Hands-on experience writing or reviewing code (SQL, .NET, or similar technologies)
• Experience coordinating release deployments and managing production risk and rollback planning
• Strong stakeholder management skills with the ability to push back and reprioritize when necessary
• Strong organizational and prioritization skills with the ability to work effectively in fast-paced environments
• Familiarity with application integrations (APIs), server environments, and system upgrades

Assets

• ITIL certification or formal change management training
• Exposure to analytics environments from an operational or support perspective
• Experience with project management tools such as MS Project, Smartsheet, or OnePlan, and/or familiarity with Agile environments
• Experience in a Technical Project Management role supporting Corporate IT Applications both in pre and post production environments.

Compensation

Salary Range: $85000-$100000

This is an existing position vacancy.

About LeverageTek Staffing Solutions

• Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.
• Don’t let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.
• LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.
• Accessibility accommodations are available upon request
• LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team