IT Service Change Analyst-ITIL/Banking

BeachHead Inc.; Toronto; On-site; CAD 54,000 - 65,000; Full time

Job summary

BeachHead Inc. is seeking an IT Service Change Analyst to join a financial services client team in Toronto. You will coordinate IT Change Management activities, act as ITSM SME, ensure policy compliance and drive process improvements within a large enterprise environment.

The role requires 5+ years of IT support experience, strong ServiceNow skills, ITIL v4 expertise, and excellent communication. Familiarity with asset management and banking environments is a plus.

Qualifications

• 5+ years of IT technical support experience.
• Proficiency with ServiceNow platform.
• Strong knowledge of ITIL v4, with experience in change management and related procedures.
• Experience reviewing technical documentation.
• Asset management expertise.
• Background in enterprise operations environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate and execute daily IT Change Management processes, ensuring adherence to policies and compliance standards.
• Act as a subject matter expert for IT Service Management Change Management processes and tools.
• Chair and manage various meetings related to Technology Change Management.
• Review submitted change requests for completeness, accuracy, and risk assessment.
• Evaluate impact and risk associated with change requests.
• Collaborate with teams to define, document, enforce, and support ITSM policies, processes, and procedures, including recommending improvements.
• Facilitate scheduled and ad hoc process training for stakeholders.
• Develop, update, and present performance metrics related to the enterprise change management process.
• Drive organizational maturity initiatives related to IT Service Management and ITIL processes.
• Facilitate collision mitigation and conflict resolution.
• Lead the Change Post-Implementation Review (CPIR) process, tracking and documenting ongoing improvements.
• Coordinate and integrate with other IT processes, including Incident, Problem, and Configuration Management.

Skills

IT experience

ServiceNow

ITIL v4

Documentation review

Asset management

Enterprise operations

Communication

Job description

Are you an experienced IT professional ready to manage critical change processes?

Working with one of our top financial clients, this role calls for a IT Service Change Analyst-ITIL/Banking. This position involves supporting and coordinating IT change management activities within a dynamic, enterprise environment. The candidate will serve as a subject matter expert in IT Service Management processes, ensuring compliance and driving process improvements to enhance organizational maturity.

Pay rate range (CAD): $39.12/hr– $46.94/hr

Responsibilities

• Coordinate and execute daily IT Change Management processes, ensuring adherence to policies and compliance standards.
• Act as a subject matter expert for IT Service Management Change Management processes and tools.
• Chair and manage various meetings related to Technology Change Management.
• Review submitted change requests for completeness, accuracy, and risk assessment.
• Evaluate impact and risk associated with change requests.
• Collaborate with teams to define, document, enforce, and support ITSM policies, processes, and procedures, including recommending improvements.
• Facilitate scheduled and ad hoc process training for stakeholders.
• Develop, update, and present performance metrics related to the enterprise change management process.
• Drive organizational maturity initiatives related to IT Service Management and ITIL processes.
• Facilitate collision mitigation and conflict resolution.
• Lead the Change Post-Implementation Review (CPIR) process, tracking and documenting ongoing improvements.
• Coordinate and integrate with other IT processes, including Incident, Problem, and Configuration Management.

Desired Skill-Set

• 5+ years of IT technical support experience.
• Proficiency with ServiceNow platform.
• Strong knowledge of ITIL v4, with experience in change management and related procedures.
• Experience reviewing technical documentation.
• Asset management expertise.
• Background in enterprise operations environments.
• Excellent communication and interpersonal skills.

Nice to Have

• ITIL v5 certification.
• Familiarity with financial services or banking environments.
• Experience with Financial Industry (FI) systems.
• Knowledge of additional ITSM tools or frameworks.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making.