IT Operations Analyst

Veracity Software Inc; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Analyst, where you'll leverage your expertise in Google Cloud and Kubernetes to provide exceptional support for cloud infrastructure. This role involves managing incidents, improving customer satisfaction, and overseeing complex operational tasks in a dynamic environment. If you have a passion for technology and a strong background in cloud operations, this is an exciting opportunity to make a significant impact in a collaborative team. Embrace the chance to work with cutting-edge technology and contribute to innovative solutions in a high-performance production setting.

Qualifications

• 5+ years in IT supporting Google Cloud projects and operational production support.
• Strong knowledge of GCP, Kubernetes, and OS technologies.

Responsibilities

• Provide planning and reporting of ticket metrics and tactical objectives.
• Level 2 support for Cloud Infrastructure and manage incidents.
• Ensure customer service satisfaction and oversee operational tasks.

Skills

Google Cloud

GCP (Google Cloud Platform)

Kubernetes

Windows

Linux (RedHat)

GitHub

CI/CD tools

Python

JavaScript

PowerShell

Bash

Incident Management

Change Management

Problem Management

Tools

GitHub

Jenkins

Job description

Job Title: IT Operations Analyst

Job Location: Toronto, ON (2 days/week onsite)

# Positions: 3

Employment Type: C2H / FTE Canada

Key Technology: Google Cloud, Kubernetes, Windows, Linux, GitHub

Job Responsibilities:

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.
  
  

Skills and Experience Required:

Required:

• 5+ years of experience in information technology supporting Google Cloud projects.
• Recent hands-on experience in operational production support with GCP.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.