IT Manager

Paladin Security; Toronto; On-site; CAD 95,000 - 140,000; Full time

Benefits offered by this job

Professional development

Competitive salary & benefits

Best Managed Companies recognition

Job summary

Paladin Security is seeking an IT Manager based in Canada to lead IT services for our Canadian operations from Vancouver or Toronto, with occasional travel to support projects.

You will oversee infrastructure, security, vendor relations, and user support while partnering with business leaders to translate needs into technology solutions. A strong background in cybersecurity and governance is essential.

Qualifications

• 5+ years of progressive experience in IT operations, infrastructure, service delivery, and team leadership.
• Strong working knowledge of Microsoft 365, Azure, endpoint management, identity and access management, and cloud technologies.
• Experience leading multi-site or geographically distributed support teams in a service-oriented environment.
• Strong understanding of cybersecurity principles, risk management, compliance requirements, and IT governance.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to translate business needs into technology solutions.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field; relevant industry certifications (ITIL, Microsoft, CISSP, PMP, etc.) considered an asset.

Responsibilities

• Lead the delivery of IT services across all Canadian operations, ensuring reliable, responsive and customer-focused support.
• Manage Canadian-based IT team members, contractors, and service providers while fostering a culture of accountability and continuous improvement.
• Oversee end-user technology, including hardware, software, mobile services, user provisioning, licensing, and access management.
• Ensure effective operation of technology infrastructure by coordinating support for networks, servers, telecommunications, cloud services, and related technologies.
• Act as the primary technology partner for Canadian business leaders, translating operational requirements into practical technology solutions.
• Lead the planning and execution of technology projects, implementations, upgrades and business-driven initiatives.
• Support cybersecurity, compliance, and risk management programs by ensuring adherence to governance policies, standards, and best practices.
• Monitor technology budgets, assets, and costs while identifying opportunities for efficiency and service improvement.
• Collaborate with corporate infrastructure, security, software, automation, and data teams to support innovation, standardization, and business growth across Canadian operations.
• Perform other duties as required to meet organizational requirements.

Skills

IT operations

Azure

Microsoft 365

ID management

Cloud technologies

Cybersecurity

Risk management

Stakeholder management

Communication

Vendor management

Education

Bachelor's degree in information technology

Job description

Internal Posting Date: September 25th 2026

External Closing Date : October 23rd, 2026

The IT Manager is responsible for leading the delivery, support, and continuous improvement of technology services across our Canadian operations. This role oversees day-to-day IT operations, infrastructure, security, vendor management, and user support while serving as the primary technology partner to business stakeholders. The successful candidate must be based and work out of one of the following offices: Vancouver, BC or Toronto, ON, with periodic travel required to support operations, projects, and business initiatives

Responsibilities:

• Lead the delivery of IT services across all Canadian operations, ensuring reliable, responsive and customer-focused support.
• Manage Canadian-based IT team members, contractors, and service providers while fostering a culture of accountability and continuous improvement.
• Oversee end-user technology, including hardware, software, mobile services, user provisioning, licensing, and access management.
• Ensure effective operation of technology infrastructure by coordinating support for networks, servers, telecommunications, cloud services, and related technologies.
• Act as the primary technology partner for Canadian business leaders, translating operational requirements into practical technology solutions.
• Lead the planning and execution of technology projects, implementations, upgrades and business-driven initiatives.
• Support cybersecurity, compliance, and risk management programs by ensuring adherence to governance policies, standards, and best practices.
• Monitor technology budgets, assets, and costs while identifying opportunities for efficiency and service improvement.
• Collaborate with corporate infrastructure, security, software, automation, and data teams to support innovation, standardization, and business growth across Canadian operations.
• Perform other duties as required to meet organizational requirements.

Skills & Qualifications:

• Minimum 5 years of progressive experience in IT operations, infrastructure, service delivery, and team leadership.
• Strong working knowledge of Microsoft 365, Azure, endpoint management, identity and access management, and cloud technologies.
• Experience leading multi-site or geographically distributed support teams in a service-oriented environment.
• Strong understanding of cybersecurity principles, risk management, compliance requirements, and IT governance.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to translate business needs into technology solutions.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field; relevant industry certifications (ITIL, Microsoft, CISSP, PMP, etc.) considered an asset.

Why Join Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Recognized as one of Canada's Best Managed Companies and top corporate cultures, featuring robust employee wellness and advancement-from-within philosophies.

Education Requirements (All)

College/University Education

Certification Requirements (All)

Bachelor’s degree in information technology, Computer Science, Business, or a related field

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance, Special Incentive Plans

This is a Full-Time position Monday to Friday 9:00AM to 5:30PM.