IT Infrastructure Manager

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 98,000 - 115,000; Full time

Job summary

Niagara Casinos is seeking an IT Infrastructure Manager to design, implement, and maintain our technology backbone across on‑premises and cloud environments. You will lead a team of infrastructure engineers, drive security practices, and align IT initiatives with business goals for a dynamic, customer‑focused environment.

Reporting to the Director, IT, you will manage budgets, vendor relations, and service delivery, while ensuring uptime, performance, and end-user support across the organization.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field (or equivalent experience).
• 5+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity.
• Proven track record managing infrastructure in a multi-datacenter environment.
• Strong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scripting.

Responsibilities

• Designing, implementing, and managing the organization’s IT infrastructure, including on-premises and cloud-based solutions.
• Maintaining and enhancing network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systems.
• Leading, mentoring and growing a team of infrastructure engineers, fostering a culture of accountability and continuous improvement.
• Managing the processing of incoming calls to the Service Desk to ensure timely resolution of end-user issues.
• Working with Leadership to align IT budgets, strategy and technology roadmaps with business needs.

Skills

Leadership

Team management

Networking

Virtualization

Scripting

Education

Bachelor's degree in CS/IT

Tools

Active Directory

AWS

Azure

Bally Gaming Management Systems

Unified Communications Management

IP Telephony

Job description

IT Infrastructure Manager

Full Time

Target Salary Range $97,600 to $115,000 per annum

Placement within the hiring range is based on skills and experience

Application Deadline: October 13, 2026

As our IT Infrastructure Manager, you will play a critical role in shaping and maintaining the technology foundation that powers our operations. Reporting to the Director, IT, you will lead a team of skilled IT professionals responsible for infrastructure services and Service Desk operations, ensuring exceptional system performance, stability, security, and end-user support. This is your opportunity to drive innovation, operational excellence, and continuous improvement in a dynamic and customer-focused environment. Come join a great team of great people committed to continuous improvement and operational excellence!

• Designing, implementing, and managing the organization’s IT infrastructure, including on-premises and cloud-based solutions including overseeing server management, virtualization, storage solutions and data center operations.
• Maintaining and enhancing network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systems.
• Managing and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, including maintenance schedules for equipment.
• Conducting regular security audits, risk assessments, and vulnerability scans.
• Respond to security incidents and ensure compliance with industry standards and regulations.
• Responsibility for development, upgrade, and support of IT systems, including networks, data centers, servers, operating systems, and associated hardware.
• Leading, mentoring and growing a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement including knowledge sharing across the team.
• Managing the processing of incoming calls to the Service Desk via telephone, email and self-service to ensure courteous, timely and effective resolution of end user issues by tracking and analyzing trends and statistical reports.
• Assessing need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Working with Leadership and the executive team to align IT budgets, strategy and technology roadmaps with business needs.
• Managing the procurement, installation and configuration of computer, storage and networking hardware.
• Provide recommendations on products and services.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Maintaining, developing and implementing comprehensive functional policies and procedures (SOPS), including those for network architecture, standards, purchasing, and service provision.
• Support internal and external audits related to IT Infrastructure & Service Desk.
• Overseeing vendor relationships, licensing and procurement for internal IT systems.
• Provide service level agreements with business units.
• Partnering with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers.
• Manage a 24x7 on-call rotation and ensure the timely resolution of issues.
• Adheres to compliance and workplace policies, internal control procedures, and AGCO directives.
• Flexibility to support a 24/7 operation.

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity.
• Proven track record managing infrastructure in a multi-datacenter environment.
• Strong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scripting.
• Experience with Bally Gaming Management Systems, Active Directory, Unified Communications Management, IP Telephony, Active Directory, AWS, Azure and Cloud Technologies preferred.
• Excellent leadership, communication, collaboration, documentation and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos.

Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area.

Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004.

Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada.

This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day.

We believe that the differences and unique qualities in people should be celebrated and encouraged.

Every employee that works here should feel valued, respected and accepted.

At Niagara Casinos, EVERYTHING we do is Customer Service.