Benefits Coordinator

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 57,000 - 62,000; Full time

Job summary

Niagara Casinos is seeking a Total Rewards Coordinator - Benefits & Pension to support associates with benefits and pension programs. You will administer enrolments, eligibility and changes, and collaborate with Payroll, Accounting, HR and providers to ensure accurate, timely processing.

The role requires attention to detail, service orientation, and a pathway to grow Total Rewards expertise within a 24/7 operation.

Qualifications

• Post-secondary education in HR or related field.
• 1–3 years of benefits, pension or total rewards administration.
• Experience in a complex or unionized environment is an asset.
• Knowledge of benefits and pension administration and plan documentation.
• Proficiency in Microsoft Excel and Word; Workday experience is an asset.

Responsibilities

• Administer day-to-day benefits and pension activities, including enrolments and changes.
• Respond to Associate questions and coordinate with Payroll, Accounting, HR and providers.
• Process transactions in Workday per plan rules and policies.
• Coordinate communications and education on enrolment and coverage changes.
• Audit provider invoices and support reconciliations.

Skills

Excel

Word

Communication

Analytical thinking

Education

Post-secondary education in HR/Business Admin or related field

Tools

Workday

Job description

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Job Title

Full Time. Target Salary Range $57,000 to $62,000 per annum. Application Deadline: October 13, 2026.

Job Description

The Total Rewards Coordinator - Benefits & Pension plays an important role in delivering a positive Associate experience through the accurate, responsive administration of our benefits and pension programs. As a trusted member of the Compensation & Benefits team, you will support Associates, collaborate with internal partners and external providers, and help ensure programs are administered in accordance with plan requirements. If you are detail-oriented, service-focused and eager to grow your total rewards expertise, this is an exciting opportunity to make an impact.

Responsibilities

• Administering day-to-day benefits and pension activities, including enrolments, eligibility and beneficiary changes, terminations, retirement transactions and related documentation.
• Responding to Associate questions, clearly explain plan provisions and coordinate timely resolutions with Payroll, Accounting, HR and external providers.
• Processing transactions accurately in Workday and in accordance with eligibility rules, plan documents, policies and applicable requirements.
• Coordinating Associate communications and education related to enrolment, dependent eligibility, coverage changes, leaves of absence, retirement options and program updates.
• Managing benefit coverage, premium arrangements and payment tracking during leaves of absence.
• Providing compassionate support for life insurance claims and benefit continuation - liaising with families and the insurer.
• Auditing provider invoices and eligibility files, investigate discrepancies, prepare payments and support reconciliations.
• Conducting Workday testing for Total Rewards programs to identify system issues and opportunities for process improvement.
• Maintaining benefits and pension comparisons across properties to support analysis and program decisions.
• Supporting job evaluations by gathering role information, maintaining documentation and assisting in the review process.
• Contributing to total rewards communications, projects and vendor initiatives while providing responsive, confidential HR support in a 24/7 operation.

Ideal Candidate

• Post-secondary education in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience.
• One to three years of experience in benefits, pension or total rewards administration; experience in a complex or unionized environment is an asset.
• Benefits or pension coursework, or progress toward a GBA, CEBS or related designation, is an asset.
• Knowledge of benefits and pension administration, eligibility principles, privacy requirements and plan documentation.
• Experience supporting compensation programs, HR Systems or disability management processes is an asset.
• Strong systems aptitude and proficiency in Microsoft Excel and Word; Workday experience is an asset.
• Excellent attention to detail, analytical and organizational skills, with the ability to manage competing priorities and meet deadlines.
• Clear, approachable communication and customer service skills, with sound judgment when handling confidential information.
• A collaborative, proactive and solutions-focused approach.

Equal Opportunity

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Company Culture

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos. Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.