Hotel Housekeeping Assistant Manager

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 66,000 - 73,000; Full time

Job summary

Niagara Casinos is seeking a Hotel Housekeeping Assistant Manager to lead the housekeeping team and uphold exceptional guest service across our casino properties. Full-time role with responsibility for safety, standards, and operational performance.

The ideal candidate will liaise with hotel leadership, coach Supervisors, monitor budgets and inventory, and drive continuous improvement in a fast-paced, 24/7 environment to deliver a welcoming, spotless guest experience.

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or related field.
• Minium 3-5 years of progressive housekeeping experience within a hotel, resort, or hospitality environment.
• Minium 3+ years of leadership experience managing housekeeping teams, supervisors, and day-to-day operations in a large, fast-paced property.
• Health & Safety, WHMIS, and Joint Health & Safety Committee certification considered an asset.
• Demonstrated leadership, management and team building skills.

Responsibilities

• Act as a liaison between the Hotel Manager, Manager of Environmental Services, and the Hotel Housekeeping leadership team to ensure alignment on operational priorities and service standards
• Providing leadership, guidance, and accountability to ensure compliance with company policies, health and safety standards, and operational procedures while maintaining a safe, clean, and welcoming hotel environment
• Coaching, mentoring, and supporting Housekeeping Supervisors through performance management, professional development, regular feedback, and effective communication of operational updates and business objectives
• Working closely with the Hotel Housekeeping Supervisors in overseeing the overall management of Hotel Housekeeping. This includes planning, organizing, and overseeing the housekeeping operation and administration
• Supporting Front Office Supervisors when needed and understanding processes
• Leading the development, implementation, and monitoring of departmental controls and operating practices to meet and exceed regulatory and operational standards
• Utilizing operational metrics and quality assurance programs to drive performance, identify opportunities for improvement, and enhance the overall guest experience
• Maintaining Housekeeping inventory by requesting purchase orders following strict purchasing procedures.
• Review and maintain Hotel Housekeeping budget
• Ensuring guests are provided with the highest level of service; making decisions pertaining to the betterment of the guest’s experience Builds company reputation through earning trust and loyalty of guests.
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Exceptional communication skills, Demonstrates respect, regard and consideration for others
• Flexibility to support a 24/7 operation

Skills

Leadership

Organization

Interpersonal skills

Time management

Attention to detail

Problem solving

Customer service

Education

Diploma or degree in Hospitality Management

Tools

Excel

Word

Birch Street

Workday

Time & Attendance

Job description

HOTEL HOUSEKEEPING ASSISTANT MANAGER

Full Time

Target Salary Range $65,500 to $72,500 per annum.

Placement within the hiring range is based on skills and experience.

Application Deadline: October 13, 2026.

Are you a conscientious professional who focuses on the smallest details in order to ensure unsurpassed levels of service? Do you pride yourself in being a great leader while ensuring maximum operational performance? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Act as a liaison between the Hotel Manager, Manager of Environmental Services, and the Hotel Housekeeping leadership team to ensure alignment on operational priorities and service standards


• Providing leadership, guidance, and accountability to ensure compliance with company policies, health and safety standards, and operational procedures while maintaining a safe, clean, and welcoming hotel environment


• Coaching, mentoring, and supporting Housekeeping Supervisors through performance management, professional development, regular feedback, and effective communication of operational updates and business objectives


• Working closely with the Hotel Housekeeping Supervisors in overseeing the overall management of Hotel Housekeeping. This includes planning, organizing, and overseeing the housekeeping operation and administration


• Supporting Front Office Supervisors when needed and understanding processes


• Leading the development, implementation, and monitoring of departmental controls and operating practices to meet and exceed regulatory and operational standards


• Utilizing operational metrics and quality assurance programs to drive performance, identify opportunities for improvement, and enhance the overall guest experience


• Maintaining Housekeeping inventory by requesting purchase orders following strict purchasing procedures.


• Review and maintain Hotel Housekeeping budget


• Ensuring guests are provided with the highest level of service; making decisions pertaining to the betterment of the guest’s experience Builds company reputation through earning trust and loyalty of guests.


• Thorough knowledge of all activities and promotions occurring at our casino properties


• Exceptional communication skills, Demonstrates respect, regard and consideration for others


• Flexibility to support a 24/7 operation

The ideal candidate has:

• Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related field


• Minium 3-5 years of progressive housekeeping experience within a hotel, resort, or hospitality environment


• Minium 3+ years of leadership experience managing housekeeping teams, supervisors, and day-to-day operations in a large, fast-paced property


• Health & Safety, WHMIS, and Joint Health & Safety Committee certification considered an asset.


• Demonstrated leadership, management and team building skills


• Strong organizational skills focused on providing remarkable guest service


• Exceptional interpersonal, conflict resolution, problem solving and decision - making skills


• Excellent multitasking skills with the ability to prioritize tasks and meet deadlines


• Strict attention to detail


• Strong computer skills (Excel, Word, Birch Street, Workday and Time & Attendance)

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos.

Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.