Intern - Technology Workplace Services, Winter 2027

Kinvie; Toronto; On-site; CAD 33,000 - 45,000; Full time

Job summary

Equitable Bank is seeking a Technology Workplace Services (TWS) Intern to manage laptops, work phones and AV equipment, and to support endpoint technologies. You will be the first point of contact for tech issues and assist with staff relocations and onboarding.

As part of the IT service desk, you will handle tickets, remote troubleshooting, and contribute to the knowledge base, while adhering to internal procedures and security policies.

Qualifications

• Pursuing a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).
• Experience working in a customer services environment.
• Good technical problem solving & troubleshooting skills.
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks.
• Knowledge of Windows 11/Mac issues, Microsoft 365 applications, browser, printer/scanner, WiFi and iOS smartphones.

Responsibilities

• Support of Desktop/Laptop/Smartphone issues from multiple channels (phone or ticket system).
• Serve as the first contact, providing solutions to internal enterprise applications.
• Maintain high quality support for Bank employees across levels.
• Troubleshoot using ITIL-based service desk tools like ServiceNow, SysAid, and Atlassian.

Skills

Customer service

Technical troubleshooting

ITIL processes

Move/Add/Change support

Education

Diploma in Computer Systems Technology

Tools

ServiceNow

SysAid

Atlassian Suite

Microsoft 365

Job description

Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Work Term: January - April 2027

The Technology Workplace Services (TWS) Intern manages the company’s laptop, work phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.

The Core Responsibilities!

• Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
• Be the first point of contact providing solutions to internal enterprise applications.
• Provide top quality support to all levels of Bank employees.
• Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian.
• Ability to leverage multiple vendors to troubleshoot issues efficiently.
• Maintains the Bank’s audio / visual and teleconferencing equipment.
• Executes the Move/Add/Change requests of Bank employees and relocation.
• Maintain, update, and categorize tickets within SLA with procedural follow ups.
• Maintain the First call resolution above 90% on regular basis.
• Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
• Continuously improve the internal knowledgebase with common IT issues.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.
• Assesses recurring issues to create automated processes where possible.
• Sets up and deploys IT equipment for new employees.
• Guides users through computer onboarding and upgrading processes.

Let's Talk About You!

• Working towards a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).
• Experience working in a customer services environment
• Good technical problem solving & troubleshooting skills
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
• Knowledge of and technical ability to troubleshoot:
• Windows 11/ Mac issues
• Microsoft 365 Application issues
• Browser issues
• Printer / Scanner issues
• WiFi issues
• Smartphones issues (iOS)
• Miscellaneous computer hardware issues

Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire.