Intern - Office Experience and Facilities Winter 2027

EQ Bank | Canada's Challenger Bank; Toronto; Hybrid; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive bonus

RRSP match

Benefits: medical/dental/vision/life

Job summary

EQ Bank is seeking an Office Experience & Facilities Intern to support facilities operations, office administration, and workplace planning initiatives within a fast-paced financial services environment. The role emphasizes hands-on exposure to facilities management, project coordination, and vendor liaison.

You will contribute to the 25 Ontario office readiness, assist with documentation, and participate in health and safety activities while working in a hybrid setup at EQ Bank’s Toronto

Qualifications

• Enrolled in a university program related to Business Administration, Facilities Management, Hospitality, Human Resources, Interior Design, Architecture, Workplace Experience, or related field.
• Strong customer service and communication skills are essential.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Excellent organization, time management, and ability to handle multiple priorities.

Responsibilities

• Support daily facilities operations across the office portfolio and coordinate with vendors.
• Assist with workplace projects, moves, restacks, and occupancy planning.
• Maintain facilities documentation, floor plans, and asset records.
• Provide administrative support for projects and department initiatives.

Skills

Customer service

Communication

MS Office

Organization

Time management

Independent work

Detail oriented

Confidentiality

Learning mindset

Education

University student

Related field study

Tools

CAD

Floor planning software

Graphic design

Project coordination

Job description

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!

Work Term: January 2027 (4, 8 or 12months)

The Office Experience & Facilities Intern supports the Office Experience team by assisting with facilities operations, workplace projects, office administration, and workplace planning initiatives. The role offers hands‑on exposure to corporate facilities management, project coordination, workplace strategy, vendor management, and office operations within a fast-paced financial services environment.

A key focus of this role will be supporting major workplace initiatives, including the completion and ongoing optimization of the 25 Ontario office environment, while ensuring day-to-day facilities operations are delivered efficiently and effectively.

The Core Responsibilities of the Job

Facilities Operations & Workplace Management

• Assist with daily facilities operations across the office portfolio, ensuring workspaces, meeting rooms, and common areas are maintained to organizational standards.
• Conduct workplace inspections and facility walkthroughs to identify maintenance, cleanliness, safety, and operational concerns.
• Coordinate service requests with building management, contractors, and vendors and track issues through to resolution.
• Assist with inventory management of workplace supplies, furniture, equipment, and storage areas.
• Support desk, locker, and space management initiatives.
• Maintain facilities documentation, inventories, floor plans, asset records, and workplace databases.
• Assist with health and safety inspections, emergency preparedness initiatives, and compliance activities.
• Responsible for providing general support and completing miscellaneous tasks and projects as needed.
• Performs other duties as assigned.

Project Coordination & 25 Ontario Readiness

• Support workplace projects including office moves, restacks, renovations, occupancy planning, and workplace improvement initiatives.
• Assist the Office Experience & Facilities team with the successful completion of the 25 Ontario workplace transformation and ongoing post-occupancy activities.
• Coordinate project documentation, meeting notes, action logs, schedules, and stakeholder communications.
• Conduct furniture and workspace audits and assist with move planning activities.
• Assist with vendor coordination, project tracking, deficiency management, and project closeout activities.
• Support floor plan reviews, workplace utilization exercises, seating assignments, and workplace readiness assessments.
• Assist with collecting project data, preparing reports, and monitoring project milestones.

Administrative Support

• Assist with invoice tracking, purchase requisitions, procurement documentation, and vendor records.
• Support mailroom operations, courier coordination, filing, scanning, and records management.
• Maintain spreadsheets, dashboards, service logs, project trackers, and departmental reports.
• Assist with presentation development and creation of workplace documentation, guides, and procedures.

• Support project-based opportunities that align with the intern’s relevant academic program, skill set, and learning objectives, where applicable.

• Provide administrative support for department initiatives and special projects as required.

Let's Talk About You!

• Currently enrolled in a university program related to Business Administration, Facilities Management, Hospitality, Human Resources, Interior Design, Architecture, Workplace Experience, or a related field.
• Strong customer service and communication skills.
• Proficient with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with excellent problem‑solving abilities.
• Positive attitude with a willingness to learn and contribute.
• Ability to maintain confidentiality and professionalism.
• Experience with CAD, floor planning software, graphic design, or project coordination is considered an asset but is not required.

What we offer [For full-time permanent roles]

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top‑up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI‑enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country’s seventh‑largest Schedule I bank by assets, which operates EQ Bank, Canada’s Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. To learn more, visit eqb.investorroom.com and eqbank.ca.