IT Help Desk Co-op Intern — Hands-on Tech Support

Wajax

Edmonton

On-site

CAD 42,000 - 52,000

Full time

6 days ago

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Job summary

Wajax in Edmonton is seeking a cooperative-education IT Helpdesk student to join our local support team. You will handle incoming requests, prioritize issues, and provide on-site and remote assistance for hardware, software, networking, and mobile devices.

You will work with experienced technicians, gain hands-on experience configuring workstations, managing printers, and collaborating with suppliers. This role emphasizes learning, customer service, and adherence to IT policies, with occasional

Qualifications

Co-op placement is required and this role is for students.
Must be enrolled in a post-secondary program.
Diploma in Computer Science or equivalent IT certification.
Bilingual English/French is an asset.
Knowledge of Windows OS (Windows 7/8/10).
Knowledge of Incident and Request Management.
Experience supporting mobile devices (iPhone/Android).

Responsibilities

Answer, evaluate and prioritize helpdesk requests for hardware, software, networking issues.
Provide phone and in-person support to local and remote site users; research and resolve problems.
Provide printing support for all sites.
Configure, personalize and position workstations for remote site users; manage upgrades.
Troubleshoot and repair computer systems, software and peripherals; schedule repairs.
Coordinate with suppliers and participate in after-hours on-call rotation.
Adhere to IT Services policies and assist with change initiatives.