Deskside Technician- Term Position

WBM Technologies Inc; Canada; On-site; CAD 42,000 - 60,000; Full time

Job summary

WBM Technologies Inc in Saskatoon, Saskatchewan and nearby regions is seeking a Deskside Technician to provide onsite and remote support for EUC clients. This temporary six-month role may extend and requires based in Lloydminster or Macklin with travel to client sites.

You will respond to incidents, resolve requests, and deliver exceptional customer service in a fast-paced environment while learning new technologies and growing in the role.

Qualifications

• Ability to write in both French and English.
• 1–2 years of deskside experience.
• Basic knowledge of desktops, laptops, printers, tablets and peripherals.

Responsibilities

• Provide onsite and remote support for EUC clients.
• Respond to incidents and requests in a fast-paced environment.
• Travel to client sites and ensure timely resolution.
• Communicate clearly with customers and document actions taken.
• Maintain strong organizational and time-management skills.

Skills

Bilingual French-English

Education

High School diploma or equivalent

CompTIA A+ certification or equivalent

Job description

Location: Saskatoon, Edmonton, Saskatchewan, Alberta
Team: End User Computing, Technician
Type: Full-Time

WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Deskside Technician to work in onsite with our EUC clients.

The successful candidate must be based inLloydminster or Macklinand be available to travel throughout the week to provide onsite technical support.

This is a temporary six-month role to start, with the potential for extension.

In this technical position, you will provide onsite and remote support for our clients. You will work in a fast-paced environment, responding to and resolving client incidents and requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

Key Responsibilities

• Analytical – Collects, comprehends, and applies knowledge gathered from experience
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Proven ability to manage difficult and/or emotional customer service situations
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations
• Teamwork – Desire to help build, and be part of, a close-knit team
• Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Time Management – Prioritizes and plans work activities efficiently
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
• Dependability – Follows instructions and procedures and responds to management direction positively

Preferred Qualifications

• Ability Write in both French and English
• High School diploma or equivalent
• CompTIA A+ or equivalent experience
• 1-2 years of previous Deskside experience
• Good communication, time management and mathematical skills
• Dependable and reliable
• Attention to detail and documentation – you take pride in your work
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
• Clean criminal record and driving abstract

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.