IT Help Desk Intern

Wajax; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Wajax in Edmonton is seeking a cooperative-education IT Helpdesk student to join our local support team. You will handle incoming requests, prioritize issues, and provide on-site and remote assistance for hardware, software, networking, and mobile devices.

You will work with experienced technicians, gain hands-on experience configuring workstations, managing printers, and collaborating with suppliers. This role emphasizes learning, customer service, and adherence to IT policies, with occasional

Qualifications

• Co-op placement is required and this role is for students.
• Must be enrolled in a post-secondary program.
• Diploma in Computer Science or equivalent IT certification.
• Bilingual English/French is an asset.
• Knowledge of Windows OS (Windows 7/8/10).
• Knowledge of Incident and Request Management.
• Experience supporting mobile devices (iPhone/Android).

Responsibilities

• Answer, evaluate and prioritize helpdesk requests for hardware, software, networking issues.
• Provide phone and in-person support to local and remote site users; research and resolve problems.
• Provide printing support for all sites.
• Configure, personalize and position workstations for remote site users; manage upgrades.
• Troubleshoot and repair computer systems, software and peripherals; schedule repairs.
• Coordinate with suppliers and participate in after-hours on-call rotation.
• Adhere to IT Services policies and assist with change initiatives.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Mobile device support

Education

Diploma in Computer Science or equivalent IT certification

Tools

Remote support tools

Printer management

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

• Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
• Provide printing support for all sites.
• Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
• Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
• Provides and delegates tasks as it relates to workloads.
• Works with suppliers to deliver a better experience at all sites.
• Provides after hours on call support as required on a rotational basis.
• Helps co-ordinate and maintain quality standards
• Adheres to IT Services Policies, Procedures and Guidelines
• Supports organisational change
• Other duties as required

The Candidate

• currently enrolled in a post-secondary program
• This role is required to be a co-op placement position
• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);
• Bilingual in English and French is a definite asset
• Knowledge of User Account Management;
• Knowledge of Incident and Request Management;
• Excellent analytical, troubleshooting and communication skills;
• iPhones, Android devices and Tablets support

The Company

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.

Highlights Include

• Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
• Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
• Health Spending Account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
• Award-Winning Health and Wellness Program.

Together we get more done.