IT Helpdesk

Experis; Brampton; On-site; CAD 48,000 - 60,000; Full time

Job summary

Experis in Brampton is seeking a hands-on IT Support Technician to join our team on-site. The role blends desktop support, device deployment, troubleshooting, and end-user assistance in a busy operation.

You will configure, maintain, and support PCs, mobile devices, printers, and other technology assets for office and operations staff, while keeping accurate records and responding quickly to day-to-day needs.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Experience supporting Microsoft Office 365 environments.
• Hands-on imaging and deployment of computers.
• Experience configuring and supporting mobile devices.
• Knowledge of printers, peripherals, and desktop support.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced setting.
• Experience with IT ticketing systems and documentation is an asset.

Responsibilities

• Image, configure, and deploy laptops and desktops for users.
• Install software, OS updates, and standard applications.
• Set up and deploy mobile devices (phones and tablets).
• Provide day-to-day IT support for staff.
• Troubleshoot hardware, software, network, and Office 365 issues.
• Support printers and peripherals, including toner issues.
• Manage and resolve support tickets with timely updates.
• Document issues, solutions, and support activities.
• Assist with onboarding and tech setup for new hires.
• Maintain accurate IT equipment inventory and deployment records.

Skills

Troubleshooting

Office 365 support

Imaging computers

Mobile device setup

Printer support

IT documentation

Ticketing systems

Job description

Our client is seeking a hands‑on IT Support Technician to join their team in Brampton. This role is ideal for someone who enjoys a mix of desktop support, device deployment, troubleshooting, and end‑user assistance in a busy operational environment.

Working onsite, you will provide technical support to office and operations staff, ensuring computers, mobile devices, printers, and other technology systems are configured, maintained, and functioning effectively.

What You'll Be Doing

• Image, configure, and deploy laptops and desktop computers for new and existing users
• Install software, operating system updates, and company‑standard applications
• Set up and deploy mobile devices, including phones and tablets
• Provide day‑to‑day technical support for employees across the business
• Troubleshoot hardware, software, network, and Office 365‑related issues
• Support printers and peripherals, including toner replacement and issue resolution
• Manage and resolve support tickets while providing timely updates to users
• Document technical issues, solutions, and support activities
• Assist with onboarding and technology setup for new employees
• Ensure IT equipment inventory and deployment records remain accurate

What We're Looking For

• Strong troubleshooting and problem‑solving skills
• Experience supporting Microsoft Office 365 environments
• Hands‑on experience imaging and deploying computers
• Experience configuring and supporting mobile devices (phones and tablets)
• Knowledge of printers, peripherals, and general desktop support
• Excellent customer service and communication skills
• Ability to prioritize multiple support requests in a fast‑paced environment
• Experience with ticketing systems and IT documentation is an asset

This position is based in a dynamic distribution and operations‑focused environment. The successful candidate will be comfortable working directly with both office and operational staff, providing hands‑on support throughout the facility and responding quickly to day‑to‑day technical needs.