Field Technician

Grupo NORS; Ottawa; Hybrid; CAD 55,000 - 63,000; Full time

Job summary

Grupo NORS is seeking a Field Technician to join the Ottawa Service team. The role emphasizes safe, professional field service, timely fault diagnosis, and effective communication with dispatch, customers, and vendors. You will maintain the service vehicle and complete accurate time cards and reports.

The position requires a post-secondary diploma or relevant experience, a Heavy Equipment Certification/license, and a Red seal 421A is a strong plus. On-call duties are included in this role.

Qualifications

• Post-secondary diploma or relevant work experience required.
• Licensed Heavy Equipment Certification/license or equivalent.
• Red seal 421A mechanic licence preferred.

Responsibilities

• Develop and implement a customer-service–focused field service philosophy with the branch; represent front line company and resolve client problems.
• Proactively identify machine faults and diagnose/repair with computer connection; interpret fault codes.
• Communicate with vendors/dispatch to facilitate accurate diagnosis; order parts and complete service work with proper time cards.

Skills

Communication skills

Customer service mindset

Education

Post-secondary diploma

Heavy Equipment Certification/license

Tools

Hand tools

Computer tools

Torch

Welding equipment

Air tools

Red seal 421A licence

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.
Ready to take the next step in your career?
Your new opportunity might be right here.
We are looking for a Field Technician to join our Service team in Ottawa.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Expected Salary range (per hour)

$40.00 - $46.00 per hour

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a \"Customer Service, customer focused\"
  philosophy, within the department and the branch; represent front line company, resolve clients
  problems
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction
  through the timely completion of field service work;
  • Responsible for all aspects of assigned field service calls, including but not limited to:
  • Proactive customer contact in order to properly identify machine faults;
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with
    machine to identify fault codes; able to interpret it
  • Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in
    order to facilitate accurate diagnosis; able to communicate with workers with training
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to
    complete the assigned service work; time cards; what have done, job safety, put all
    information in the system
  • Accurate and timely service report submissions (includes time cards); providing information
    on the repairs made on the machines, how long it took and information on the parts repaired
  • Care and maintenance of assigned service vehicle and tools; to keep in good condition need
    to clean after work
  • Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and
    the log-books are working properly
  • Effective, open and frequent communication with dispatch and office; up to date; inform them
    of my route, if necessary, they can give me other work that is next door.
• Responsible for the return of un-used parts upon the completion of field service work; once the work
  is completed we will return unused parts as we do not need them,
• Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are
  managed in a professional and timely manner at all times; Requests are processed as quickly as
  possible so that the customer is not lost.
• Performs other duties as assigned.;

CORE COMPETENCIES:

• Must possess excellent written and oral communication skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
• Red seal 421A mechanic licence

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license or equivalent.

PARTICULAR CONDITIONS:

• On call 24/7

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.