Field Service Consultant Edmonton

ESW IT; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

ESW-IT is seeking a Field Service Consultant to support clients across the Edmonton region. The role involves deployment and hands-on IT support at client sites, both on-site and remotely, with travel to remote sites when required.

You will manage hardware and software deployments, provide after-hours support as needed, and operate with a strong client-service focus to ensure timely resolutions and customer satisfaction.

Qualifications

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
• Supervision of third-party contractors performing IT-related installations or maintenance may be required
• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
• CompTIA A+, Network + and PDI+ certifications are desirable
• Experience working within ticketing/tracking software is required.
• Experience working with Security cameras, and associated hardware.
• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
• Network and fiber optic cable installation and termination experience are desirable
• Proficient verbal and written English skills are required
• Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Responsibilities

• Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required.
• This position may require traveling to and working at remote sites.
• You will be supplied with a mobile device to ensure our clients have support at all times.
• You will be supplied with a Fleet Truck for client site visits.
• The successful candidate must be client centric (internal or external) and must have excellent client service skills

Skills

Technical expertise

Client service excellence

Problem solving

Independence & teamwork

Adaptability

Ethics & integrity

Physical readiness

Education

Computer-related post-secondary diploma

3 years’ technical support experience

Tools

Office 365

Citrix

RSA

VPN

Job description

About ESW - IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools - we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

• Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
• Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
• Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to the Manager, Field Service Delivery

Position Highlights

• Title: Field Service Consultant
• Location: Candidates will be from the Edmonton area and will be providing support at various client sites within the Mid - Northern Alberta region.
• Full time, Permanent
• Hours: Some hours will be scheduled, others will be ad hoc with some after-hours support required as needed
• After hours’ work may be required, all after hours work must be pre-approved by the client and ESW.

Core Competencies required for this position

• Technical expertise - advanced knowledge of applicable software and hardware
• Client Service Excellence - strong client‑centric mindset with the ability to deliver exceptional service in diverse and sometimes high‑pressure environments.
• Problem‑Solving & Analytical Thinking - Ability to analyze complex technical issues and implement effective resolutions both remotely and onsite.
• Independence & Team Collaboration - Demonstrated ability to work independently in remote settings while contributing effectively to team‑based projects.
• Adaptability & Prioritization - ability to manage multiple priorities, shifting schedules, and varying client needs
• Ethics & Professional Integrity - High ethical standards with a strong sense of responsibility, confidentiality, and trustworthiness
• Physical & Safety Readiness - Physically capable of lifting up to 70 lbs. and performing fieldwork in diverse conditions.

Primary Focus / Job Description

• Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required. Support can be expected to be provided both in person as well as remotely.
• This position may require traveling to and working at remote sites.
• You will be supplied with a mobile device to ensure our clients have support at all times.
• You will be supplied with a Fleet Truck for client site visits.
• The successful candidate must be client centric (internal or external) and must have excellent client service skills

Scope

• Work will include deployment and support of hardware and/or applications.
• These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.
• Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
• Other duties as assigned.

Skills and Experience Required

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
• Supervision of third-party contractors performing IT-related installations or maintenance may be required
• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
• CompTIA A+, Network + and PDI+ certifications are desirable
• Experience working within ticketing/tracking software is required.
• Experience working with Security cameras, and associated hardware.
• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
• Network and fiber optic cable installation and termination experience are desirable
• Proficient verbal and written English skills are required
• Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Other Required Knowledge, Skills and Experience

• Client focus and advanced client service skills
• Proficient verbal and written English skills are required
• Ability to contribute in a team environment, and be competent working independently
• Ability to work efficiently under pressure and remain calm in stressful circumstances
• Strong organizational and prioritizing skills are required
• High ethical standards and trustworthiness
• Ability to think logically and be capable of analyzing complex problems

Other Desirable Knowledge, Skills and Experience

• CompTIA A+, Network + and PDI+ certifications are desirable

Working Conditions

• This position may require the successful candidate to stay in client-provided camps or hotels at times
• This position may require the successful candidate to travel extensively
• Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)
• This position requires the successful candidate to be physically capable of lifting up to 70 lbs.
• The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract
• Schedule will vary depending on location being supported
• Unscheduled or after-hours support may occasionally be required
• The successful candidate must comply with the safety standards of ESW and/or its clients

Contacts

• Client Infrastructure Groups – These individuals may assist with ongoing operational and project-related work
• Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities
• Clients in the field - Your daily contact will be with the individuals working at the client's field sites
• Other members of the ESW team

Reporting Relationships

• IT Consultant reports to the Service Delivery Manager
• No co-workers report to the IT Consultant.

Additional Comments

• Required safety certifications include H2S Alive, First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.
• Background checks and other assessments are conditions of employment.

Tool Requirements supplied by Technician

• Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)
• Open Wrench Set
• Knife or Multitool
• Headlamp or Flashlight
• Hammer
• Wire strippers
• Pliers (Needle nose and Lineman)
• Socket Set
• Side cutters
• Wire Crimpers (RJ-45, RJ-11, Coax)
• Punchdown Tool
• Cordless Drill
• Tape Measure

Please provide a cover letter, kindly include:

• Where you saw this position advertised
• If you were referred to this position, the name of the ESW co-worker who referred you.