Desktop Support Engineer

Skillsbay Limited; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Skillsbay Limited is seeking a hands-on Desktop Support Engineer in Mississauga to join their IT support team. The role involves on-site support for end users across various environments, including offices and warehouses.

Key responsibilities include imaging, deploying, and configuring desktop environments, solving hardware and software issues, and assisting with Microsoft Intune management. Candidates should have strong experience in desktop support and troubleshooting a range of devices.

Qualifications

• Proven experience in Desktop Support or IT Support roles.
• Experience with laptop/desktop imaging and deployment.
• Knowledge of troubleshooting printers, including industrial types.

Responsibilities

• Perform desktop imaging, deployment, and configuration.
• Provide support for hardware, software, and peripheral issues.
• Log and track incidents and service requests.

Skills

Desktop support experience

Windows operating systems

Microsoft Intune

Active Directory

Troubleshooting hardware issues

Support for printers

Support for warehouse technology

Tools

ITSM/ticketing tools

Job description

We are seeking a hands‑on Desktop Support Engineer to join our IT support team based in Mississauga. This is an on‑site role supporting end users across a busy enterprise environment, including office and warehouse operations.

The successful candidate will have strong desktop support experience and be comfortable troubleshooting a broad range of endpoint devices, operating systems, user issues and warehouse technology.

Key Responsibilities

• Perform laptop and desktop imaging, deployment, configuration and refresh activities.
• Provide hands‑on support for Windows‑based desktop and laptop environments.
• Support end users with hardware, software and peripheral‑related issues.
• Assist with Microsoft Intune device management, administration and troubleshooting.
• Carry out basic Active Directory user administration, including account management and access‑related support.
• Troubleshoot and support enterprise printers, including warehouse and industrial printers such as Zebra devices.
• Support warehouse technology including RF scanners, RF guns and associated equipment.
• Diagnose and resolve endpoint device issues across office and operational environments.
• Log, track and manage incidents and service requests through the organization’s ticketing system.
• Escalate complex issues where required and work closely with wider infrastructure and support teams.
• Maintain excellent customer service while supporting users across multiple business functions.

Required Experience

• Proven experience in a Desktop Support, IT Support or End User Computing role.
• Strong experience with Windows operating systems installation, configuration and troubleshooting.
• Experience with laptop and desktop imaging and deployment processes.
• Exposure to Microsoft Intune device management.
• Knowledge of Active Directory user administration and troubleshooting.
• Experience supporting hardware, software and peripheral devices.
• Experience troubleshooting printers, ideally including Zebra or other industrial printers.
• Exposure to warehouse devices such as RF scanners and handheld terminals.
• Familiarity with ITSM/ticketing tools and incident management processes.
• Strong problem‑solving skills and a customer‑focused approach.

Desirable Experience

• Experience supporting users within warehouse, logistics, manufacturing or distribution environments.
• Knowledge of mobile device management technologies.
• Exposure to enterprise endpoint management and asset management processes.

Personal Attributes

• Strong communication and customer service skills.
• Able to work independently in a hands‑on support environment.
• Organised with strong attention to detail.
• Comfortable working directly with end users across multiple locations and departments.

This is an excellent opportunity for an experienced Desktop Support Engineer who enjoys providing hands‑on technical support and being visible within the business rather than working remotely.