Desktop Engineer-1

Fujitsu; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

Fujitsu in Montreal, Quebec is seeking a Level 2 IT Support Technician to provide end-user support and maintain IT operations. The role includes onsite and remote support, diagnosing hardware and software issues, and participating in IT projects with cross-team collaboration.

The candidate should have at least 1 year of relevant experience, strong knowledge of Windows environments, SCCM, and Intune, and a commitment to delivering high-quality IT services.

Qualifications

• DEC/DEP in Information Technology or equivalent.
• Minimum 1 year of technical support experience in a Microsoft environment.
• Experience supporting Windows, Active Directory, and Microsoft Office.
• Experience troubleshooting LAN and VPN connectivity.
• Asset: corporate IT environment experience.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, peripherals, mobile devices, and network equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain operating systems, applications, drivers, and system images.
• Install and replace IT and network equipment (switches, routers, peripherals).
• Verify network connectivity for newly deployed equipment.
• Prepare equipment for redeployment or disposal according to procedures.
• Provide onsite support to end users, including executive users when required.
• Collaborate with remote support teams for onsite interventions.
• Participate in IT deployment, relocation, and equipment reconnection projects.
• Provide support for mobile devices.
• Track incidents and update users and management on status.
• Escalate complex incidents to appropriate teams.
• Contribute to IT process improvements and knowledge base documentation.
• Participate in IT projects as needed.
• Deliver professional, high-quality customer service.

Skills

Windows OS knowledge

Troubleshooting hardware/software

LAN and VPN connectivity

Active Directory administration

Technical troubleshooting

Education

IT diploma (DEC/DEP)

Tools

SCCM

Intune

Microsoft Office

Job description

Job Location: Montreal, Quebec

Location Flexibility: Primary Location Only

Req Id: 11223

Posting Start Date: 8/11/26

Job Description

We are seeking a Level 2 IT Support Technician to provide technical support to end users and help ensure the smooth operation of the organization's IT environment. The successful candidate will provide both onsite and remote technical support, diagnose and resolve hardware and software issues, participate in IT projects, and collaborate with various technical teams to deliver high-quality IT services.

Key Responsibilities

• Provide Level 2 technical support for desktop computers, laptops, peripherals, mobile devices, and network equipment.


• Diagnose and resolve hardware, software, and connectivity issues.


• Install, configure, and maintain operating systems, applications, drivers, and standard system images.


• Install and replace IT and network equipment (switches, routers, peripherals, etc.).


• Verify network connectivity for newly deployed equipment.


• Prepare equipment for redeployment or disposal in accordance with established procedures.


• Provide onsite support to end users, including executive users when required.


• Collaborate with remote support teams to perform onsite technical interventions.


• Participate in IT deployment, relocation, and equipment reconnection projects.


• Provide technical support and troubleshooting for mobile devices.


• Track incidents and communicate status updates to users and management.


• Escalate complex incidents to the appropriate support teams.


• Contribute to the continuous improvement of IT processes and assist in creating and updating knowledge base documentation.


• Participate in various IT projects based on organizational needs.


• Deliver professional, high-quality customer service.

Required Technical Skills

• Microsoft Windows operating systems


• Hardware and software troubleshooting in an enterprise environment


• Microsoft Endpoint Configuration Manager (SCCM)


• Microsoft Intune


• Microsoft Office


• Active Directory administration and troubleshooting


• Local Area Networks (LAN) and VPN connectivity


• Technical troubleshooting and problem resolution

Desired Profile

• Strong analytical and problem-solving skills


• Ability to work independently and manage priorities effectively


• Excellent customer service skills


• Strong communication skills with both technical and non-technical users


• Team-oriented with strong organizational skills


• Ability to take initiative and exercise sound judgment

Requirements

• College diploma (DEC), vocational diploma (DEP) in Information Technology, or an equivalent combination of education and experience.


• Minimum of one (1) year of technical support experience in a Microsoft environment.


• Experience supporting Microsoft Windows, Active Directory, and Microsoft Office.


• Experience troubleshooting LAN and VPN connectivity issues.


• Experience in a corporate IT environment is considered an asset.

Preferred Certifications

• CompTIA A+


• Microsoft Certified (MCTS, MCITP, or equivalent)


• ITIL

Working Conditions

• Full-time position.


• Availability to participate in an on-call rotation and provide support outside regular business hours as required.


• Occasional travel based on project requirements.


• Ability to lift and move IT equipment weighing up to approximately 23 kg (50 lbs).

Top Three Required Skills

• Strong knowledge of Microsoft Windows operating systems.


• Hands‑on experience troubleshooting hardware and software issues in an enterprise environment.


• Proficiency with Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.

Relocation Supported: No

Visa Sponsorship Approved: No