IT Coordinator

i24 Solutions de gestion d’appels; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic bilingual team at a leading call management solutions company as an IT Coordinator. You'll tackle diverse technical challenges, manage servers and networks, and support users while leveraging your skills in SQL and Python. This role offers extensive opportunities for growth in a fast-paced, impactful environment.

Qualifications

• Fluent in English and French.
• Keep records of assets, licenses, and documentation organized.

Responsibilities

• Develop, maintain, and optimize SQL queries and scripts.
• Create and maintain Python scripts for CRM integration.
• Provide technical support in both English and French.

Skills

Effective Communication

Organizational Skills

Problem Solving

Job description

Join a fast-paced, bilingual team where technology meets impact.

Are you passionate about tech, fluent in both English and French, and ready to take charge of diverse IT challenges? We’re looking for an IT Coordinator to help us power up our systems, support our teams, and elevate our tools !

We’re open to supporting candidates who have a solid technical foundation and are looking to grow their skills and confidence in some areas of the role.

Technical Responsibilities

SQL Programming

Develop, maintain, and optimize SQL queries and scripts.

Handle database troubleshooting and ensure data integrity.

Python Programming

Create and maintain Python scripts for CRM integration and automation.

Troubleshoot code and collaborate with users to enhance functionality.

Device Management with Microsoft Intune

Configure and manage remote devices.

Monitor compliance and apply security policies.

API Integrations

Work with third-party systems through various APIs.

Flexibility with diverse APIs is a plus.

General Responsibilities

System Administration

Maintain servers, networks, and hybrid IT infrastructure.

Perform system updates, backups, and security checks.

User Support

Provide technical support in both English and French.

Offer training and create documentation.

Project Management

Lead IT projects and coordinate with vendors.

Maintain detailed project documentation.

On-Call Rotation

Be on call for one month out of two.

Address critical system outages (not individual user issues).

Required Skills

Effective Communication (FR / EN)

Clearly present technical information.

Organizational Skills

Keep records of assets, licenses, and documentation organized.

Prioritize and manage time efficiently.

Show initiative in problem-solving.

Stay up to date with tech trends and best practices.