Coordinator, Risk Management, IT Resilience & Compliance

Intelcom | Dragonfly; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a leading last-mile carrier in the e-commerce sector as a Coordinator in Risk Management. This role is pivotal in aligning IT resilience and compliance with business objectives. You will work closely with the IT team to enhance cybersecurity strategies and manage risk-related projects. Your expertise will guide the development of training programs and documentation, ensuring compliance with key regulations. This dynamic position offers the chance to make a significant impact in a rapidly evolving environment, where your contributions will help shape the future of logistics and customer experience. If you are passionate about risk management and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible work hours

Health and dental insurance

Professional development opportunities

Employee discounts

Work from home options

Team-building activities

Wellness programs

Paid time off

Retirement savings plan

Bilingual work environment

Qualifications

• 1-3 years of experience in Risk Management coordination, especially in IT compliance.
• Bachelor's degree in Commerce, Computer Science, or Cybersecurity required.

Responsibilities

• Coordinate IT resilience and compliance testing and training programs.
• Assist in documenting IT resilience and compliance plans and policies.
• Support compliance with regulations and vendor requirements.

Skills

Risk Management

IT Compliance

Cybersecurity

Disaster Recovery

Business Continuity

Analytical Skills

Communication Skills

Project Coordination

Microsoft Office

Bilingual (English and French)

Education

Bachelor of Commerce

Bachelor in Computer Science

Bachelor in Cybersecurity

Tools

Microsoft Power Platform

Drata

Microsoft Azure

Amazon Web Services

Job description

Coordinator, Risk Management, IT Resilience & Compliance

Apply locations: Canada, Quebec, Montreal
Time type: Full time
Posted on: Posted 30+ Days Ago
Job requisition id: JR106960

Ride the next mile with us!

Responsibilities
Your main duties will include:

1. Working closely with the overall Intelcom IT team to ensure alignment between IT resilience and compliance & cybersecurity strategies and business objectives when it comes to Risk Management related projects and initiatives such as Enterprise Risk Management (ERM), Disaster Recovery (DR), Business Continuity (BC), Crisis Management (CM), Incident Management (IM) and Cybersecurity.
2. Advising the IT resilience and compliance team on best Risk Management practices, latest trends and technologies used to support current functional processes.
3. Supporting and coordinating IT resilience and compliance & cybersecurity testing and training endeavours across departments, offering mobilization, coordination, support and guidance.
4. Assisting in documenting key IT resilience and compliance & cybersecurity plans, policies, procedures, post-mortems and processes in the spirit of building and sustaining such programs.
5. Handling internal and external queries.
6. Ensuring and aligning compliance with regulations and external vendor requirements.

Main Responsibilities

1. Overall Risk Management departmental duties (30% of time)
   • Coordinate technical and business-related IT resilience and compliance & cybersecurity testing and training programs within Intelcom;
   • Be a liaison in the delivery of IT resilience and compliance & cybersecurity program questions, requests, feedback, etc.;
   • Assist in creating and supporting IT resilience and compliance & cybersecurity automation endeavours in collaboration with the IT automation team (e.g. visualization dashboards, periodic reminders);
   • Serve as a trusted advisor to the IT Resilience and Compliance & Cybersecurity teams and management by recommending solutions to support the delivery and execution of testing and training initiatives, enhancing organizational effectiveness and employee engagement;
   • Collaborate with cross-functional teams to design and implement IT resilience and compliance & cybersecurity testing and training programs, plans, processes and initiatives;
   • Contribute actively in the development of initiatives to strengthen team engagement, satisfaction, general well-being and diversity and inclusion;
   • Educate on IT resilience, IT compliance and Cybersecurity practices;
   • Assist in developing business cases to fund IT resilience and compliance & cybersecurity initiatives when required; and
   • Other related duties as assigned.
2. Compliance and Cybersecurity duties (50% of time)
   • Coordinate, plan, facilitate, mobilize and deliver technical and business-related IT resilience and compliance & cybersecurity testing and training initiatives on an annual basis within such programs as:
   • Enterprise Risk Management (ERM),
   • Disaster Recovery (DR),
   • Business Continuity (BC),
   • Crisis Management (CM),
   • Incident Management (IM) and
   • Cybersecurity;
   • Document and maintain key IT resilience and compliance & cybersecurity plans, policies, procedures, post-mortems and processes in the spirit of building and sustaining such programs;
   • Maintain compliance controls and records through an automated system;
   • Participate in technical reviews of ERM activities through specific workshops;
   • Assist IT Resilience and Compliance & Cybersecurity team members on initiatives, projects, endeavours, audits, reviews, etc. necessitating your feedback;
   • Remain current on security trends and best practices and maintain current knowledge of security threats and solutions; and
   • Other related duties as assigned.
3. Disaster Recovery and IT Resilience duties (20% of time)
   • Assist in maintaining enterprise disaster recovery (DR) documentation, such as standards, policies, procedures, plans, and playbooks;
   • Coordinate DR training and testing programs;
   • Assist in operationalization of DR maintenance program, ensuring deliverables and requirements are respected;
   • Operate and refine resilience platforms and tools, using specialized training;
   • Remain current on emerging IT Resilience trends and best practices;
   • Recommend proactive measures to maintain resilience posture and mitigate risks; and
   • Other related duties as assigned.

Qualifications
Educational/Experience
• Bachelor of Commerce degree, Computer Science, Cybersecurity, or related technical field or equivalent practical experience.
• A minimum of 1 to 3 years of relevant work experience in a Risk Management coordination capacity, especially within IT compliance, risk management, and resilience.

Frameworks/Processes
• Demonstrated knowledge of testing and training deliveries, risk management, governance, risk and compliance frameworks, and automation.
• Familiarity with Personal Information Protection and Electronic Documents Act (PIPEDA), Payment Card Industry Data Security Standard (PCI DSS), National Institute of Standards and Technology (NIST), System and Organization Controls (SOC) 2 Types 1 and 2 and International Organization for Standardization (ISO) 27001 an asset.

Technical (tools)
• Strong Microsoft Office skills required (e.g., Word, Outlook, Teams, Excel, Powerpoint, etc.).
• Experience with Microsoft Power Platform, Drata, Microsoft Azure, Amazon Web Services, and similar business continuity/DR industry tools an asset.

Technical (skillset)
• Ability to easily translate and understand technical language and business needs.
• Analytical mindset with the ability to assess data and present findings in an understandable format to a broad audience.
Strategic (skillset)
• Foster strong relationships, support strategic IT initiatives, and establish strong IT inter-company partnerships through the ability to network across functional teams.
• Exhibit strong written and verbal communication abilities and interpersonal skills.
• Ability to work independently (a self-starter) and collaboratively (a team player) based on project requirements, while keeping focus on desired results with capacity to work with minimal supervision.
• Comfortable in an entrepreneurial & rapidly changing environment.
• Solid work ethic, problem solving and influencing skills, taking initiative, a high respect for confidentiality and sound professional judgment.

Language/Logistics
• Bilingual – English and French (proficient in both languages to support, respond to and address requests across Canada, the U.S., Europe, etc.).
• Must be open to work at least 1 day/week at Intelcom’s Service Center located in Griffintown, Montreal, Quebec (hybrid work can be discussed).

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Two Brands, One Company
Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.
Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.
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