IT Asset & Hardware Fulfillment Specialist (Onsite Toronto)

MPOYNT Inc.; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive benefits package

Job summary

MPOYNT Inc. is seeking an IT Asset & Hardware Fulfillment Specialist for our Toronto, ON office. You will provision devices, manage inventory, handle shipping, and support lifecycle activities for technology assets.

The role is full-time and in-person, with collaboration across technical, project, and service teams to ensure timely deployment and accurate records. Ideal candidates have 2–4 years in hardware fulfillment, strong IT troubleshooting skills, and the ability to lift 40+ pounds.

Qualifications

• 2 to 4 years of experience in hardware fulfillment, shipping and receiving, inventory operations, IT support, or a related role.
• Hands-on experience setting up or troubleshooting computers or mobile devices.
• Strong organizational skills with attention to detail for asset tracking and shipments.
• Ability to meet deadlines and communicate clearly with technical and nontechnical colleagues.
• Willingness to lift and move equipment weighing 40+ pounds and travel to client sites as needed.

Responsibilities

• Provision, stage, and configure laptops, desktops, smartphones, tablets, and network equipment.
• Receive and track IT assets, peripherals, and shipping materials with accurate inventory records.
• Process domestic and international shipments, including waybills, packing lists, and invoices.
• Coordinate warranty claims, repairs, and RMAs with vendors and partners.
• Manage requests in the IT service management system within SLAs, documenting details.
• Support monthly inventory audits, investigate discrepancies, and follow procedures.
• Identify imaging or setup issues with Project and Service Management teams.
• Test returned devices and decide whether to repair, redeploy, or decommission.
• Suggest improvements to hardware fulfillment processes.

Skills

Hardware fulfillment

Shipping & receiving

Inventory management

IT support

Education

Diploma or degree in Information Technology / Networking

Tools

IT service management system

MDM/EMM tools

ITIL practices

International shipping documentation

Job description

MPOYNT Inc. is seeking an IT Asset & Hardware Fulfillment Specialist for our Toronto, ON office. You will provision devices, manage inventory, handle shipping, and support lifecycle activities for technology assets.

The role is full-time and in-person, with collaboration across technical, project, and service teams to ensure timely deployment and accurate records. Ideal candidates have 2–4 years in hardware fulfillment, strong IT troubleshooting skills, and the ability to lift 40+ pounds.