Insurance Support Coordinator

Northbridge Financial Corporation; Mississauga; Hybrid; CAD 50,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Employee share purchase plan

Pension plan

RRSP included

Staff insurance discounts

Education assistance

Internal mobility & mentoring

Volunteer days & donation matching

Pay transparency

Job summary

Northbridge Financial Corporation is seeking an Insurance Support Coordinator to enable advisor success through sales support, client service, and operational excellence. The role emphasizes compliance, accurate case handling, and proactive problem solving to drive advisor productivity.

Hybrid work arrangement with flexible in-office and remote days, a base salary range of $50,000–$74,000 CAD, and comprehensive benefits including pension and educational support.

Qualifications

• Post-secondary education in a business-related field or equivalent experience.
• Strong emphasis on accuracy, compliance, and client service.
• Experience in financial services or life insurance preferred (3+ years).

Responsibilities

• Manage end-to-end processing of advisor business with accuracy and timely follow-up.
• Organize daily workload to meet service levels and targets.
• Stay current on product updates and software enhancements to support advisor efficiency.
• Deliver high-quality, compliant work with strong attention to detail.
• Support advisors with maintaining compliant client files and regulatory standards.
• Prepare client summaries and reports to identify opportunities for added value.

Skills

Attention to detail

Regulatory compliance

Education

Post-secondary education in business or equivalent

Tools

Life Insurance Carrier Illustration software

Microsoft Office

Job description

Job Posting What is it like to be an Insurance Support Coordinator at Northbridge Financial

The Insurance Support Coordinator plays a critical role in enabling advisor success by providing comprehensive sales support, client service, and operational excellence. This position helps streamline the sales process, allowing advisors to focus on building relationships and driving business growth. By ensuring compliance, managing cases, and delivering exceptional service, you will enhance advisor credibility, strengthen customer trust, and contribute directly to the value of the advisor’s book of business.

If you are great at:

• Manage end-to-end processing of advisor business with accuracy, timeliness, and proactive follow-up.
• Organize and execute daily workload to meet service level agreements and operational targets.
• Stay current on product updates and software enhancements to support advisor efficiency.
• Deliver high-quality, compliant work with strong attention to detail.
• Solve complex problems and conduct thorough fact-finding to support advisor decisions.
• Prepare client summaries and reports to identify opportunities for added value and increased advisor productivity.
• Conduct data mining to uncover upselling and cross-selling opportunities, including renewals.
• Work with advisors to maintain compliant client files and ensure adherence to regulatory standards.
• Support office operations through efficient workflow management.
• Assist advisors with maintaining compliance, integrity, and support broker/agent training initiatives.

If you have:

• Post-secondary education in a business-related field or equivalent experience.
• Minimum 3 years of experience in financial services or life insurance industry preferred.
• Proficient in Life Insurance Carrier Illustration software.
• Strong skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet-based tools.

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
• We’re committed to pay transparency and fairness.

Compensation

• The base salary range for this role is $50,000 - $74,000, which reflects the expected base pay – not the total compensation package.
• The actual base salary may vary depending on your experience, skills, and alignment with the position.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.

We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

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