Inside Sales Representative

NATT Group; Greater Sudbury; On-site; CAD 42,000 - 52,000; Full time

Job summary

NATT Group in Sudbury is seeking a motivated, customer-focused professional to join our Sales team. If you enjoy talking with customers, solving problems, and building strong relationships, this role is a great fit.

You will engage with prospects and existing clients via phone, email, and CRM, understand their needs, present solutions, and help drive sales targets while delivering excellent service in a fast-paced environment.

Qualifications

• 2+ years of experience in customer service, call centre, inside sales, or similar role.
• Excellent communication and listening skills.
• Confident and professional phone presence.
• Strong organization and follow-through.
• Comfortable using CRM systems and Microsoft Office.
• Motivated, customer-focused, and goal-oriented.

Responsibilities

• Engage with prospective and existing customers via phone, email, and CRM to understand needs and present appropriate products or services
• Manage and update customer information and sales activities in CRM for accuracy and timeliness
• Develop knowledge of service offerings to provide informed recommendations and engage appropriate departments for specialized support when required
• Identify opportunities to grow existing customer accounts
• Act as the primary liaison for training requests
• Collaborate with outside sales teams and internal departments to coordinate efforts to maximize sales effectiveness
• Achieve or exceed monthly and quarterly sales targets while maintaining excellent customer service standards in a fast-paced environment

Skills

Customer service

Phone etiquette

Communication

Organization

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Are you someone who enjoys talking to people, solving problems, and building strong customer relationships? Do you have experience in a call centre, customer service, inside sales, or account support environment?

NATT Group operates through three core pillars: NATT Safety Services, Northern Academy (a Private Career College), and NATT Personnel Solutions. Together, we provide organizations with comprehensive safety, training, and workforce solutions.

We are growing our Sales team and are looking for a motivated, customer-focused individual to join us in Sudbury. This role is ideal for someone who enjoys connecting with customers, building strong relationships, and finding the right solutions for each client.

Key Responsibilities

• Engage with prospective and existing customers via phone, email, and CRM platforms to understand their needs and present appropriate products or services
• Manage and update customer information and sales activities in CRM software to ensure accurate and timely data
• Develop strong knowledge of service offerings to provide informed recommendations and engage appropriate departments for specialized support when required
• Identify opportunities to grow existing customer accounts
• Act as the primary liaison for training requests
• Collaborate with outside sales teams and internal departments to coordinator efforts to maximize sales effectiveness
• Achieve or exceed monthly and quarterly sales targets while maintaining excellent customer service standards in a fast-paced environment

Qualifications

• 2+ years of experience in customer service, call centre, inside sales, account management, or a similar role
• Excellent communication and listening skills
• Confident and professional phone presence
• Strong organization and follow-through
• Comfortable using computers, CRM systems, and Microsoft Office
• Motivated, customer-focused, and goal-oriented

Why NATT?

Join a growing Northern Ontario company where you’ll have the opportunity to build relationships, develop your sales career, and make a real impact for our customers.